Process Analyst, Data & Automation

Chubb Insurance Hong Kong Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Chubb Life, the international life insurance division of Chubb, seeks a driven automation/operations professional in Hong Kong. You will analyze processes, design automation solutions, and deliver data-enabled workflows across cross-functional teams.

Responsibilities include documenting requirements, enabling straight-through processing, and ensuring governance and compliance. Ideal candidates bring data scripting, PowerBI, Python, and SQL proficiency.

Qualifications

• Tertiary qualification in Computer Science or similar technical field of study or equivalent experience.
• Knowledge in data scripting and visualization, including PowerBI, Python, and SQL.
• Strong problem-solving and analytical skills, with an organised and logical approach.
• Ability to simplify complexity and develop actionable insights.

Responsibilities

• Process Analysis & Opportunity Identification: understand requirements and ideate automation solutions.
• Documentation: analyse processes, identify bottlenecks and write technical docs for automation.
• Solution Design: collaborate to improve apps, automate workflows and enhance efficiency.
• Automation Delivery & Technology Enablement: code, test, deploy automated workflows and dashboards.
• Governance & Change: support UAT, metrics, adoption, risk & compliance monitoring.

Skills

Problem solving

Analytical thinking

Organised

Autonomous

Results-driven

Education

Bachelor's degree in Computer Science or related field

Tools

PowerBI

Python

SQL

Job description

This role takes charge of process redesign and optimization of workflows for operational efficiency and excellence, bridging business needs and technological capabilities, typically before intelligent tools and automation are applied. You will design, develop, document, implement, test, and support solutions (platforms, applications, processes) as part of various cross-functional project teams. You should be comfortable around data and coding (PowerBI, Python, SQL), and have exposure to automation frameworks, APIs, and artificial intelligence.

Key Accountabilities & Responsibilities:

Process Analysis & Opportunity Identification

Requirements: Work with business, operational, and development teams to understand business requirements and ideate solutions for process and data automation that align with business goals.

Documentation: Analyse, document, and processes, identifying bottlenecks and automation opportunities. Write clear and comprehensive technical documentation for automation solutions.

Solution Design: Collaborate with business, technology, and data teams to improve applications, automate workflows, and enhance operational efficiency. Design process solutions using workflow principles that are efficient, well-structured, and sustainable.

Automation Delivery & Technology Enablement

Automation Approach: Design, work with relevant teams to code, test, deploy automated workflows and data dashboards with available tools.

Integration: Collaborate with project teams, platform owners, and external partners to manage seamless implementation and adoption of solutions.

Innovation: Research and recommend new technologies, tools, and methodologies to enhance operational efficiency and support the straight-through ambition.

Stakeholder Engagement & Communication

Liaison: Act as a central point of knowledge and control, bridging business stakeholders and software development teams by translating business needs into technical requirements.

Change Management: Support process owners in user acceptance testing (UAT), scenario documentation, establishing metrics, and demonstrating successful adoption of new processes.

Communication: Update and engage stakeholders throughout the project delivery cycle, ensuring clear and open communication.

Governance, Compliance & Continuous Improvement

Risk & Compliance: Ensure all solutions comply with internal policies, risk management, and regulatory requirements.

Monitoring: Track and monitor the performance of automated processes, ensuring ongoing effectiveness and compliance.

Operating Model: Support the creation and ongoing evolution of the automation operating model and governance framework.

Skills & Experience:

Tertiary qualifications in Computer Science or similar technical field of study or equivalent experience.

Knowledge in data scripting and visualization, including PowerBI, Python, and SQL

Strong problem-solving and analytical skills, with an organised and logical approach

Ability to simplify complexity and develop actionable insights

Resourceful, autonomous, and self-motivated

Adaptable to changing circumstances and requirements

Results-oriented, with a focus on execution, accountability, and continuous process improvement. Success in this role is measured by the efficiency gains, automation adoption, and quality of process improvements delivered.

Chubb Life is the international life insurance division of Chubb. Primarily focused on Asia, Chubb Life provides protection and savings-oriented life insurance products to individuals and groups. Chubb Life serves the needs of consumers through a variety of distribution channels, including primarily captive agents, but also through banks, retailers, brokers, independent agents and direct marketing. Chubb Life operates in Hong Kong SAR, Indonesia, Korea, New Zealand, Taiwan, Thailand, Vietnam, and Latin America. In mainland China, we participate in a joint venture with majority ownership of Huatai Life.

Chubb Life is the international life insurance division of Chubb. Primarily focused on Asia, Chubb Life provides protection and savings-oriented life insurance products to individuals and groups. Chubb Life serves the needs of consumers through a variety of distribution channels, including primarily captive agents, but also through banks, retailers, brokers, independent agents and direct marketing. Chubb Life operates in Hong Kong SAR, Indonesia, Korea, New Zealand, Taiwan, Thailand, Vietnam, and Latin America. In mainland China, we participate in a joint venture with majority ownership of Huatai Life.