Assistant Policy Servicing Officer (4-month contract)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an administrative coordinator in the Employee Benefits team to support policy setup, document handling, billing and reporting.

The role emphasizes meeting turnaround times, accuracy, and delivering service to intermediaries and internal departments. Fresh graduates are welcome, with good English and Chinese and strong organizational skills. Proficiency in MS Office is required, and you will assist in projects and test case preparation.

Qualifications

• Fresh graduates welcome.
• Good interpersonal skill and service attitude.
• Good administrative and organizing skill.
• Good command of both spoken and written English and Chinese.
• Basic PC skills in MS Office including Word and Excel.

Responsibilities

• Responsible for employee benefits policies, system setups, contracts and policy documents.
• Prepare bills and follow up on reports.
• Meet service turnaround time to achieve targets (productivity and accuracy).
• Provide other administrative support to the department.
• Follow up requests from intermediaries and internal departments to meet customers' expectations.
• Assist in projects and user acceptance test cases preparation and execution.
• Perform other related duties and ad hoc tasks to support the operation of the department.

Skills

Interpersonal skills

Customer service

Organizational skills

English & Chinese

MS Office

Education

Diploma or above

Job description

Responsible for Employee benefits’ policies system setups, contract, policy documents, bills preparation and report follow up

Meet service turnaround time to achieve targets eg. productivity and accuracy rate

Provide other administrative support to the department

Follow up request from intermediaries and internal departments and to meet customers’ expectation

Provide assistance in projects and user acceptance test cases preparation and execution

Perform other related duties and ad hoc tasks to support the operation of the department

Requirement:

Diploma or above

Fresh graduates are welcome

Good interpersonal skill and service attitude

Good administrative and organizing skill

Good command of both spoken and written English and Chinese

Basic PC skills in MS Office including Word and Excel

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• What is your highest level of education?
• How would you rate your Cantonese language skills?
• How many years' experience do you have in the insurance industry?

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.