Policy Administration Manager (Life Insurance)

Gravitas Recruitment Group Hong Kong; Hong Kong; On-site; HKD 720,000 - 960,000; Full time

Job summary

Gravitas Recruitment Group Hong Kong is seeking a Policy Administration Manager to lead the policy administration team, ensuring accurate policy management and compliance with regulatory standards. You will oversee issuance, updates, renewals, and maintenance of life insurance policies while delivering excellent client service in a fast-paced environment.

Based in Hong Kong, this on-site role requires right to work in Asia and availability to start on 13/08/2026, with a focus on operational

Qualifications

• Experience in policy administration or life insurance.
• Strong organisational and analytical skills.
• Experience leading teams and coordinating with internal stakeholders.

Responsibilities

• Lead the policy administration team to deliver accurate policy management.
• Oversee the processing of new policies, amendments, cancellations, and renewals.
• Ensure compliance with regulatory standards and internal policies.
• Collaborate with other departments to address policy-related issues.
• Implement enhancements to streamline administrative procedures.

Skills

Policy administration

Process improvement

Team leadership

Stakeholder coordination

Job description

Policy Administration Manager

The Policy Administration Manager (Life Insurance) oversees the administration processes for life insurance policies, ensuring efficiency and adherence to company standards. This role is vital for maintaining accurate policy records and delivering exceptional service to clients.

The organisation is committed to providing comprehensive life insurance solutions within a collaborative working environment that values accuracy and customer focus.

Role Overview

The Policy Administration Manager will lead the policy administration team, reporting to senior management, with responsibility for managing operations related to policy issuance, updates, and maintenance. Success in this role involves ensuring operational excellence, compliance, and client satisfaction through effective management of administrative workflows.

Key Skills & Experience

• Manage policy administration processes efficiently
• Ensure policies are processed and maintained accurately
• Coordinate with internal teams to resolve policy issues
• Implement process improvements to optimise administration workflows

Nice to Have

[Limited data provided — review with hiring manager before publishing].

Key Responsibilities

• Lead the policy administration team to deliver accurate policy management
• Oversee the processing of new policies, amendments, cancellations, and renewals
• Ensure compliance with regulatory standards and internal policies
• Collaborate with other departments to address policy-related issues
• Implement enhancements to streamline administrative procedures

Requirements

• Right to work in Asia
• Relevant experience in policy administration or life insurance
• Ability to operate on-site
• Availability to commence on 13/08/2026