Policy Administration & Automation Specialist

Asia-Pacific Property & Casualty Insurance Co., Ltd.; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Asia-Pacific Property & Casualty Insurance Co., Ltd. is seeking an administrative support specialist in Sheung Wan / Kowloon Bay to assist policy administration and related tasks.

You will prepare and issue policies and endorsements, maintain records, verify outputs, handle premium payments and billing issues, and coordinate with internal teams, brokers, and external parties; you will also support plan setup, UAT, and system automation, plus ad-hoc tasks for department heads.

Qualifications

• 2+ years of solid admin support experience in policy administration within an insurance company or broker.
• Fluent in written and spoken English and Cantonese.
• Strong attention to detail and accuracy.
• Proficiency in MS Office and electronic document management systems; candidates with less experience may be considered.

Responsibilities

• Provide admin support: prepare and issue policies and endorsements, and maintain records.
• Verify accuracy of automated outputs and data reports.
• Handle premium payments, policy and billing issues; coordinate with internal teams, external parties, and brokers; and
• Participate in plan setup, user acceptance testing (UAT), and system enhancements such as automation;
• Assist all Department Heads / colleagues with ad-hoc tasks as assigned

Skills

Attention to detail

Communication skills

Coordination

Bilingual English/Cantonese

Education

University degree in business administration / insurance or related disciplines

Tools

MS Office (Excel)

Job description

Asia-Pacific Property & Casualty Insurance Co., Ltd. is seeking an administrative support specialist in Sheung Wan / Kowloon Bay to assist policy administration and related tasks.

You will prepare and issue policies and endorsements, maintain records, verify outputs, handle premium payments and billing issues, and coordinate with internal teams, brokers, and external parties; you will also support plan setup, UAT, and system automation, plus ad-hoc tasks for department heads.