Platform Engineer (NetOps) (Up to 65k/monthly)

Randstad Hong Kong; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Randstad Hong Kong is seeking a Network Operations professional to support day-to-day enterprise networks and drive L3 troubleshooting. You will own network delivery for new store rollouts across APAC, coordinating WAN, DIA/MPLS, and security platforms while collaborating with regional providers.

Role requires strong TCP/IP, VPN, and cloud networking knowledge, plus experience with IaC tooling (Terraform, Ansible) and observability platforms (Datadog, Splunk).

Qualifications

• Minimum 3 years of relevant experience in Network Operations, Infrastructure, or Platform Engineering.
• Hands-on experience with Cisco SD-WAN, Meraki, or Juniper SD-WAN, alongside Palo Alto Firewalls and GlobalProtect VPN.
• In-depth understanding of TCP/IP, Routing & Switching, DNS, DHCP, and VPN technologies.

Responsibilities

• Perform day-to-day network operational support and L3 troubleshooting across enterprise networks, connectivity, VPNs, and cloud security environments.
• Take complete ownership of network delivery and coordination for new store rollouts across APAC markets, tracking circuit readiness, implementation, and go-live milestones.
• Coordinate WAN circuit provisioning, DIA/MPLS service activations, troubleshooting, and escalation activities with regional telecommunications providers.
• Support and maintain security and observability platforms, leveraging tools like Datadog, Splunk, and Infoblox IPAM.
• Support root cause analysis, service improvement initiatives, and maintain accurate network documentation and operational procedures.
• Identify opportunities for operational efficiency using basic Python scripting and Infrastructure as Code like Terraform and Ansible.

Skills

Network Operations

L3 troubleshooting

VPNs

Cloud security

Python scripting

Infrastructure as Code

Stakeholder management

English proficiency

Tools

Datadog

Splunk

Infoblox IPAM

Jira

Jira Service Management

ServiceNow

Terraform

Ansible

Job description

• Our client is a global retail & lifestyle company with an expanding footprint across the Asia-Pacific region. Renowned for modern store experiences and digital integration, the company operates a dynamic, multi-site environment supported by an enterprise-grade technical infrastructure. By joining this team, you will be part of a high-growth organisation that values practical problem-solving, technological adoption, and operational excellence.

about the job.

• Perform day-to-day network operational support and L3 troubleshooting across enterprise networks, connectivity, VPNs, and cloud security environments.
• Take complete ownership of network delivery and coordination for new store rollouts across APAC markets, tracking circuit readiness, implementation, and go-live milestones.
• Coordinate WAN circuit provisioning, DIA/MPLS service activations, troubleshooting, and escalation activities with regional telecommunications providers.
• Support and maintain security and observability platforms, leveraging tools like Datadog, Splunk, and Infoblox IPAM.
• Support root cause analysis, service improvement initiatives, and maintain accurate network documentation and operational procedures.
• Identify opportunities for operational efficiency using basic Python scripting and Infrastructure as Code like Terraform and Ansible.

skills & experiences required.

• Minimum 3 years of relevant experience in Network Operations, Infrastructure, or Platform Engineering.
• Hands-on experience with Cisco SD-WAN, Meraki, or Juniper SD-WAN, alongside Palo Alto Firewalls and GlobalProtect VPN.
• In-depth understanding of TCP/IP, Routing & Switching, DNS, DHCP, and VPN technologies.
• Solid knowledge of AWS / Microsoft Azure networking fundamentals, cloud hybrid connectivity, MPLS, DIA, FTTx, and 4G/5G backup solutions.
• Experience using Jira, Jira Service Management (JSM), or ServiceNow.
• Fluent spoken and written English is required for regional stakeholder management.