Phygital Store Experience PM

Longbridge Singapore; Hong Kong; Presencial; HKD 480.000 - 720.000; Jornada completa

Descripción de la vacante

Longbridge Cafe, the flagship offline brand space of Longbridge Group, seeks a Product Manager/UX Designer to integrate four core pillars—Display, Sound, Light, and Ordering—with the Longbridge App for an end-to-end phygital experience. You will lead its global rollout, coordinating with Brand Marketing, Content, and Engineering to ensure seamless, data-driven in-store experiences.

Ideal candidates have 3+ years in PM/UX for O2O platforms, with strong knowledge of POS, payments, CRM APIs, and

Formación

• 3+ years of experience as a Product Manager or UX Designer in O2O platforms, smart retail, or loyalty systems.
• Strong ability to draft PRDs, user flows, and wireframes and drive cross-functional projects.
• Hands-on testing in physical store environments and on-site collaboration with cross-functional teams.
• Proficiency in English and Mandarin for regional coordination.

Responsabilidades

• Define content strategy and framework for in-store digital signage with real-time data feeds.
• Partner with Brand Marketing, Content, and Engineering to build CMS workflows and scheduling engines.
• Own the Longbridge App ordering journey, including location services, menu browsing, payments, and status updates.
• Lead POS integration and data sync between in-store hardware and the digital ecosystem.
• Architect O2O touchpoints: QR acquisition, in-store check-ins, broker accounts, and event flows.
• Develop AV automation logic for lighting, sound, and displays tied to trading hours and events.
• Collaborate on architectural blueprints to incorporate AV and IoT interfaces; manage vendor lifecycle.
• Codify scalable playbooks for multi-site deployment and measure digital ordering penetration and user feedback.

Conocimientos

Product Management

UX Design

O2O platforms

Smart retail

Digital F&B

Herramientas

POS systems

CRM APIs

Mobile Ordering

Descripción del empleo

Longbridge Cafe, the flagship offline brand space of Longbridge Group, seeks a Product Manager/UX Designer to integrate four core pillars—Display, Sound, Light, and Ordering—with the Longbridge App for an end-to-end phygital experience. You will lead its global rollout, coordinating with Brand Marketing, Content, and Engineering to ensure seamless, data-driven in-store experiences.

Ideal candidates have 3+ years in PM/UX for O2O platforms, with strong knowledge of POS, payments, CRM APIs, and