Pet Care Reception & Support Specialist (Bilingual EN/CN)

Creature Comforts Veterinary Group; Hong Kong Island; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

BUPA medical coverage

Employee discounts

Education sponsorship

Wellbeing program

Growth opportunities

Job summary

Creature Comforts Veterinary Group in Hong Kong is seeking a Customer Services Representative with at least 2 years of experience to manage daily hospital reception tasks and deliver exceptional service to pet owners.

Fluent English and Cantonese are required, with a background in customer service preferred. Higher Diploma holders encouraged to apply, with opportunities for career progression within the group.

Qualifications

• 2+ years of customer service experience.
• Excellent interpersonal, written and verbal communication skills in English and Cantonese (Cantonese required).
• Experience in veterinary industry is an advantage.

Responsibilities

• Handle daily reception operations of the hospital.
• Provide high-quality customer service and resolve queries.
• Assist clients with basic information and problem solving.

Skills

Customer service

Communication

Bilingual English/Cantonese

Education

Higher Diploma

Tools

CRM systems

Job description

Creature Comforts Veterinary Group in Hong Kong is seeking a Customer Services Representative with at least 2 years of experience to manage daily hospital reception tasks and deliver exceptional service to pet owners.

Fluent English and Cantonese are required, with a background in customer service preferred. Higher Diploma holders encouraged to apply, with opportunities for career progression within the group.