Payments Operations & Resiliency Analyst

Testing Site - JPMC; Hong Kong; Sur place; HKD 280 000 - 420 000; Plein temps

Résumé du poste

Testing Site - JPMC in Hong Kong is seeking a Cash Operations Analyst to support end-to-end payment operations, incident response, and resiliency initiatives. You will simplify processes, automate where possible, and ensure strong controls and regulatory compliance.

You will analyze payment and incident data, prepare management-ready materials, and partner with cross-functional teams to keep exercises and documentation audit-ready.

Qualifications

• Bachelor’s degree in accounting, finance, economics, or business administration.
• 2+ years of experience in bank operations or project management.
• Owner mindset with analytical problem-solving and proactive risk awareness.
• Strong risk and control focus with meticulous attention to detail.
• Curious and fast learner of automation tools and evolving processes.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Professional, client-focused, calm under pressure; proactive and self-directed.
• Advanced proficiency with Microsoft Excel, Word, and PowerPoint.

Responsabilités

• Participate in change and project management for bank and industry driven initiatives, representing operations end to end.
• Serve as Incident Manager on Duty to detect, escalates, contain, recover, and close incidents with tight stakeholder communications.
• Support regional and local regulatory resiliency exercises and maintain audit-ready documentation.
• Maintain strong risk and control practices by adhering to corporate policies and regulatory requirements for cash operations.
• Identify and drive process simplification and automation to improve efficiency and reduce operating costs.
• Support daily handling of account breaks and resolve complex issues and transactions.
• Review and maintain standard operating procedures for cash operations on a regular cadence.
• Analyze payment data and resiliency scorecards, create dashboards and communicate insights for management review for APAC.
• Prepare presentations for cash operations and regional resilience; partner on tabletop exercises, failover and disaster recovery drills, scenario simulations, and ensuring remediation follow-through.

Connaissances

Bank operations

Project management

Analytical thinking

Risk & controls

Communication

Excel

Formation

Bachelor's degree in accounting/finance/economics/business

Outils

Excel

Description du poste

Testing Site - JPMC in Hong Kong is seeking a Cash Operations Analyst to support end-to-end payment operations, incident response, and resiliency initiatives. You will simplify processes, automate where possible, and ensure strong controls and regulatory compliance.

You will analyze payment and incident data, prepare management-ready materials, and partner with cross-functional teams to keep exercises and documentation audit-ready.