Operations Manager (Online Banking) (Ref no: OM-AL)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

Nanyang Commercial Bank Ltd. in Hong Kong invites a talented online operations professional to join our team.

You will manage multiple social media platforms, shape data-driven content campaigns, and help ensure robust compliance and content quality across channels. The role requires a bachelor’s degree in Finance, Economics, Marketing or related fields and at least three years of relevant online or product operations experience in banking.

Qualifications

• Bachelor’s degree or above in Finance, Economics, Marketing, or related disciplines.
• Minimum of 3 years of relevant experience in online operations or product operations in the financial industry or banking sector.
• Familiarity with the basic principles of banking operations, financial products, and rigorous compliance risk control environment.
• Prefer candidates with experience in Hong Kong banking or cross-border financial operations.
• Strong data sensitivity and analytical skills, capable of independently completing operations monitoring, data analysis, and report writing.
• Experience in comprehensive online multi-channel operations planning and execution, with excellent content planning, project management, and cross-departmental collaboration skills.

Responsibilities

• Manage and maintain multiple social media platforms, develop and implement data-driven content promotion plans;
• Oversee the operational compliance processes, content strategy, creation, publication, and maintenance, ensuring the quality and effectiveness of content delivery;
• Manage and maintain official customer engagement channels systematically, and use data analysis to monitor the effectiveness of various channels;
• Provide internal and external support for product optimization, including writing internal training materials, customer communication scripts, customer notification strategies, and planning and executing product promotion campaigns, ensuring that product value is clearly and accurately communicated to target customers.

Skills

Data analysis

Cross-department collaboration

Content planning

Project management

Education

Bachelor's degree or above in Finance, Economics, Marketing, or related disciplines

Job description

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Manage and maintain multiple social media platforms, develop and implement data-driven content promotion plans;
• Oversee the operational compliance processes, content strategy, creation, publication, and maintenance, ensuring the quality and effectiveness of content delivery;
• Manage and maintain official customer engagement channels systematically, and use data analysis to monitor the effectiveness of various channels;
• Provide internal and external support for product optimization, including writing internal training materials, customer communication scripts, customer notification strategies, and planning and executing product promotion campaigns, ensuring that product value is clearly and accurately communicated to target customers.

Job Requirements

• Bachelor’s degree or above in Finance, Economics, Marketing, or related disciplines;
• Minimum of 3 years of relevant experience in online operations or product operations in the financial industry or banking sector;
• Familiarity with the basic principles of banking operations, financial products, and rigorous compliance risk control environment;
• Prefer candidates with experience in Hong Kong banking or cross-border financial operations;
• Strong data sensitivity and analytical skills, capable of independently completing operations monitoring, data analysis, and report writing;
• Experience in comprehensive online multi-channel operations planning and execution, with excellent content planning, project management, and cross-departmental collaboration skills;
• Detail-oriented, strong sense of responsibility, and excellent team spirit and communication skills;
• Proficiency in Cantonese is preferred.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.