Operations Executive

KGTS (Hong Kong) Limited; Hong Kong; On-site; HKD 279,000 - 469,000; Full time

Job summary

KGTS (Hong Kong) Limited is seeking an Operations role to manage follow-ups on offers, daily operations, and assignment reporting to the supervisor/operation manager. The role collaborates closely with the sales team to obtain feedback and drive bookings, ensures daily operations are carried out properly, and completes tasks with timely reporting.

Responsibilities include coordinating with agents and internal teams, managing deadlines and sign-ups, handling group bookings, and ensuring BIS

Job description

About the Role

This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return.

Daily operation works – Ensure all daily operations to be done properly

Complete assignment and reports to supervisor/operation manager

Key Responsibilities

• New group bookings, including series and ad hoc
• Push confirmation of services, including hotels and ground services
• Deadline control
• Revenue/budget control
• Regular update of sign up pax
• Communicate with agents, LPICs and HRD people whenever it needs
• Cancel groups when required and follow up cancellation cost if any
• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
• Change services and follow up confirmation by due time
• Finalize groups and send out final document to agents
• Check BIS reports and create invoices
• Trouble shooting while groups are in the trip
• Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
• Clear, open and effective communication with Destination Management Office Operations
• Collaboration with Sales teams
• Price and condition negotiations with clients and Destination Management Office
• Other duties as and when assigned by manager.

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行業 Industry

• 旅遊 Travel & Tourism

工作種類 Job Category

• 餐飲 (旅行社 / 旅遊顧問) Catering (Travel Agency / Consultant)
• 航空 / 旅遊 / 觀光 (--) Aviation / Airline / Travel / Tourism (--)
• 應屆畢業生 (--) Fresh Graduate (--)
• 款待 / 酒店 (--) Hospitality / Hotel (--)

工作地點 Location

• 尖沙咀 Tsim Sha Tsui