Operations Executive

Qlub Hong Kong Private Limited; Hong Kong; On-site; HKD 200,000 - 260,000; Full time

Job summary

qlub is expanding its Hong Kong operations and seeks an Operations Executive to onboard merchants and ensure successful go-live. You’ll work hands-on with restaurants, train staff, and coordinate with sales and product teams to deliver a smooth rollout.

You’ll track key metrics, report findings, and help refine onboarding workflows. A proactive, detail-oriented communicator who thrives in a fast-paced fintech environment will fit this role well.

Qualifications

• 1–2 years’ experience in operations or customer-facing roles.
• Strong attention to detail and ability to manage tasks end-to-end.
• Excellent written and spoken English; Cantonese is preferred.
• Willingness to visit restaurants and work on the ground.

Responsibilities

• Manage onboarding and go-live for new merchants.
• Visit restaurants to train staff and ensure smooth launches.
• Coordinate with sales, product, and partners to keep onboarding on track.
• Monitor onboarding metrics and prepare regular reports.
• Suggest improvements to onboarding workflows and SOPs.
• Provide first-point-of-contact support to merchants and resolve issues.

Skills

Proactive

Organized

Clear communication

Problem solving

Attention to detail

Tools

HubSpot

Zoho

Intercom

Excel/Sheets

Job description

The end of a great meal shouldn’t be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We’re a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We’re building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we’re looking for people who are eager to learn, take ownership of their work, and grow with us. As an Operations Executive in Hong Kong, you’ll be hands-on in getting restaurants live on qlub and making sure they succeed once they are. You’ll work closely with merchants, sales, and product teams, and you’ll get real responsibility from day one. If you enjoy solving problems, working directly with customers, and learning in a fast-moving environment, this role is for you.

What you’ll do:

Onboarding & Go-live

Manage the day-to-day onboarding of new merchants, from setup and configuration through to go-live.

Visit restaurants to train staff, install materials, and make sure launches run smoothly.

Coordinate with sales, product, and external partners to keep onboarding on track and merchants informed.

Support adoption initiatives to help merchants and their staff get the most out of qlub.

Act as a first point of contact for merchants, resolving operational questions and issues quickly.

Escalate technical or complex issues to the right teams and follow through until they’re resolved.

Check in with live merchants regularly to gather feedback and spot opportunities to improve usage.

Tracking & Reporting

Keep onboarding trackers, merchant records, and internal systems accurate and up to date.

Help monitor key metrics such as time-to-go-live, activation rates, and adoption.

Prepare regular reports and share observations that could improve performance.

Process Improvement

Follow and help refine onboarding workflows and standard operating procedures (SOPs).

Flag recurring problems or bottlenecks and suggest practical fixes.

Support migration, integration, and ad-hoc projects as business priorities evolve.

Who you are:

• you’re proactive, organized, and comfortable juggling multiple tasks at once
• you’re a hands-on problem solver who doesn’t wait to be told what to do
• you communicate clearly and enjoy working with people, both customers and colleagues
• you’re curious about payments, hospitality, and customer experience

What you’ll need:

• 1–2 years’ experience in operations, customer success, account management, or a similar customer-facing role. Fresh graduates with relevant internship experience are welcome to apply.
• Strong attention to detail and the ability to manage tasks through to completion.
• Excellent written and verbal communication skills in English and Cantonese; Mandarin is a plus.
• Comfort working with data and spreadsheets (Excel or Google Sheets) to track and report on progress.
• Willingness to be on the ground, visiting restaurants and working directly with merchant teams.
• A positive, can-do attitude and the ability to adapt quickly in a fast-changing environment.

Nice to have:

• Experience in payments, fintech, F&B, hospitality tech, or a start-up environment
• Familiarity with CRM or ticketing tools (e.g. HubSpot, Zoho, Intercom)

What we offer:

• Hands-on experience with products used by millions of diners and thousands of restaurants globally
• Real responsibility early in your career and a clear path to grow
• Mentorship from experienced operators, builders, and industry experts
• A fast-moving environment where your ideas are heard and quickly put into action
• The chance to be part of one of the fastest-growing restaurant technology companies globally