Operations Analyst

Infosys Technologies (China) Company Limited; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Benefits offered by this job

Paid leave entitlements

HALE program

Optional health insurance cover

Employer Assistance Program (EAP)

Rewards and Recognition

Job summary

Infosys Technologies (China) Company Limited in Hong Kong is seeking a Project Management/PMO professional to join our transformation efforts. You will support governance, manage incidents, and collaborate with global teams to ensure smooth delivery.

Ideal candidates have 3-5 years in project management or business analysis, strong English communication, and familiarity with Jira/Confluence. On-site role in Hong Kong with strong growth and training opportunities.

Qualifications

• 3-5 years of relevant experience in project management, PMO, or business analysis.
• Strong understanding of project lifecycle, governance, change management principles.
• Proficiency with MS Office and project-management tools like Jira/Confluence.
• Excellent written and verbal English; Cantonese and Mandarin desirable.
• Ability to work under pressure and collaborate in a fast-paced transformation environment.

Responsibilities

• Ensure policies and procedures are followed, communicated, and adhered to.
• Create and maintain support documentation.
• Interact with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and delays.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.

Skills

Project management

PMO

Business analysis

English communication

Cantonese

Mandarin

Stakeholder engagement

Tools

Jira

Confluence

MS Office

Job description

Infosys Technologies (China) Company Limited View all jobs

About Infosys:Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Visitwww.infosys.comto see how Infosys (NYSE: INFY) can help you navigate your next

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Key responsibilities:

• Ensure policies and procedures are followed by, communicated, and adhered to.
• Create andmaintainsupport documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• Take initiative to stay current on technology andparticipatein training programs.
• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.

Requirements:

1. 3-5 years of relevant experience in project management, PMO, or business analysis, preferably in banking/financial services.
2. Solid understanding of project lifecycle, governance, change management principles.
3. Proficiency in MS Office and project management tools(e.g., Jira, Confluence or similar).
4. Strong analytical, organizational, and multi-tasking skills with attention to detail.
5. Excellent written and verbal communication in English; Cantonese and Mandarin are highly desirable.
6. Ability to work under pressure, meet tight deadlines, and collaborate effectively in a fast-paced transformation environment.
7. Excellent communication, interpersonal and customer care skills.
8. Ability to work under pressure and on tight timescales.
9. Technical grasp of a wide range of applications both in house and 3rd party applications.

Language: English/Cantonese

Location: On site in Hong Kong

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (Hongkong)

• Paid leave entitlements
• Health and Life Enrichment (HALE) program covering various well-being offerings
• Optional health insurance cover
• Employer Assistance Program (EAP)
• Rewards and Recognition

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. Hear from our recruiter on their experience working with Infosys as an Employer At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email ••••@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.