Senior Project Manager

Infosys; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Paid leave entitlements

Employee Assistance Program

Job summary

Infosys is seeking an experienced IT Services Delivery leader for Hong Kong to manage global operations across Service Desk, Field Support, and Collaboration Tools. You will oversee SLAs, governance, and cross‑functional teams while driving efficiency and major APAC rollouts.

The role requires 15+ years in IT service delivery, strong ITIL/PM credentials, and bilingual English/Mandarin. Cantonese helpful;Hong Kong location with enterprise-scale client focus.

Qualifications

• Bachelor's degree in IT/Engineering or related field.
• 15+ years in IT service delivery with at least 5 years in a client-facing, outsourcing/managed services context.
• Experience delivering EUC services for enterprise-scale clients.
• Strong familiarity with ITIL processes, SLAs, dashboards, and incident/problem/change management.
• Hands-on knowledge of ServiceNow, Intune/SCCM, CrowdStrike, Azure AD, Citrix/VMware Horizon, Teams/Zoom.
• Credentialed ITIL v4, PMP/PRINCE2, Lean/Six Sigma or equivalent are desirable.
• Proficiency in English and Mandarin; Cantonese helpful.

Responsibilities

• Act as Infosys’s primary point of contact for all operations for client.
• Ensure seamless, 24×7 global support across Service Desk, Field Support, Collaboration Services.
• Achieve or exceed SLAs; escalate to Client leadership as required.
• Lead technical rollouts across APAC region (e.g., image refresh, VDI migration, patching).
• Track milestones, risks, deliverables, dependencies, and governance via Infosys PMO tools.
• Manage Infosys internal teams and any third-party subcontractors delivering services.
• Review SLAs, scorecards, and dashboards; schedule leadership meetings with Client stakehold.
• Budget & Resource management; day-to-day resource planning, utilization, and cost control.
• Identify productivity gaps and automation opportunities; drive efficiency.
• Ensure services comply with Client IT policies, security standards, and regulations.
• Support audits and regulatory reviews; coordinate remediation with IT Governance & Cl.

Skills

IT service delivery

Client-facing

ITIL v4

PMP/PRINCE2

Lean/Six Sigma

Stakeholder management

Vendor coordination

English and Mandarin

Education

Bachelor's degree in IT/Engineering

Tools

ServiceNow

Intune/SCCM

CrowdStrike

Azure AD

Citrix/VMware Horizon

Teams/Zoom

Job description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next

.
Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellenc

ys
Location: Hong K

ong
Roles and Responsibilit

• ightAct as Infosys’s primary point of contact for all operations for cl
• ientEnsure seamless, 24×7 global support across Service Desk, Field Support, Collaboration Serv
• icesAchieve or exceed Service Level Agreements; orchestrate escalation to Client leadership as requi
• red.Program & Project Manage
• mentLead technical rollouts (e.g., image refresh, VDI migration, patching programs) across Client’s APAC reg
• ion.Track milestones, risks, deliverables, dependencies, and governance via Infosys PMO tools and framewo
• tionManage Infosys internal teams and any third-party subcontractors delivering services under Infosys’s umbre
• lla.Review SLAs, scorecards, and performance dashboards; schedule leader-level performance and governance meetings with Client stakehold
• ers.Budget & Resource Manage
• mentResponsible for day-to-day resource planning, utilization, and cost-control against the overall Infosys engagement bud
• get.Proactively identify productivity gaps, staffing risks, or areas for operational cost reduct
• anceEnsure services are compliant with Client’s IT policies, security standards, and industry regulati
• ons.Support audit exercises, regulatory reviews, and remediation of findings in collaboration with Infosys IT Governance & Cl
• ientStakeholder Engagement & Repor
• tingMaintain regular communication with Client business teams, user support leadership, and Infosys global AMO/
• PMO.Provide timely operational dashboards, weekly status reporting, monthly performance summaries, and executive presentations as required by the engagem
• entIdentify efficiency gains, process automations, and user experience enhancements through Infosys tools (e.g., automation libraries, AI helpdesk bots, predictive analyti
• cs).Lead transformation initiatives such as self-service portal expansion, zero-touch provisioning, and VDI scale-outs within the Client infrastruct

ure.
Required Experience & S

• kills15+ years in IT service delivery or program management, with at least 5 years in a client-facing, outsourcing/managed services con
• text.Experience in delivering EUC services for enterprise-scale FSI cli
• ents.Demonstrated operational acumen with Service Desk, Endpoint Management, Collaboration Tools, VDI, AV/meeting solutions and C
• loud.Strong familiarity with ITIL processes, SLAs, dashboards, incident/problem/change mechan
• isms.Ability to manage multi-site, global operations using follow-the-sun support framew
• orks.Hands-on knowledge of tools/platforms such as ServiceNow, Intune/SCCM, CrowdStrike, Azure AD, Citrix/VMware Horizon, Teams
• /ZoomExcellent stakeholder management, vendor coordination, and communication (written and oral) sk
• ills.Credentials like ITIL v4, PMP/PRINCE2, Lean/Six Sigma or equivalent are highly desir
• able.Bachelor’s degree in IT/Engineering or related field; MBA or Master’s considered a
• plus.Professional proficiency in both English and Mandarin, in reading, writing, and daily communication (Cantonese is a

plus)Desired Characteris

• tics:Proven track record of working in a cross functional and virtual
• teamsBroad technical understanding and ability to learn
• fastStrong team player with interpersonal, influencing and team building skills, and proven ability to work in a matrix enviro
• nmentStrong analytical and data evaluating s
• killsAble to manage and resolve conf
• lictsClear thinker with ability to prioritize based on business objec
• tivesStrong communication skills and ability to communicate with colleagues and suppliers at all l

evels
In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (Hon

• gkong)Paid leave entitl
• ementsHealth and Life Enrichment (HALE) program covering various well-being off
• eringsOptional health insurance
• coverEmployer Assistance Program
• (EAP)Rewards and Recog

nition
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at ever

y step.
Hear from our recruiter on their experience working with Infosys as an

EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@inf osys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be i

n touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition de

partment.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”