Operation Supervisor, IT

Airport Authority Hong Kong; Hong Kong; Vor Ort; HKD 600.000 - 800.000; Vollzeit

Zusammenfassung

Airport Authority Hong Kong (AA) invites high-calibre IT professionals to join its IT Operations team in Hong Kong. This fixed-term contract position is for a minimum of 2 years, with renewal subject to organisational needs and performance.

We offer a fair, open, and supportive workplace and opportunities to contribute to Hong Kong's infrastructure network. You will oversee data center operations, implement contingency drills, and drive system monitoring enhancements.

Qualifikationen

• Degree in Electrical/Electronic or Computer Engineering or related field.
• Minimum 3 years IT systems administration experience, incl. ops, support and PM.
• 1–2 years' experience with programming and shell scripting.
• Experience with DCIM, Telemetry Gateway, and monitoring tools.
• ITIL v3+ certification is preferred.
• Hong Kong driving license is preferred.

Aufgaben

• Oversee hosting facilities contingency planning and drills.
• Lead sub-projects to enhance system monitoring and IT ops standards.
• Manage daily data center operations, maintenance and planning.
• Assess major changes with risk analyses to minimize disruption.
• Develop and maintain O&M manuals with automation tools.
• Build OT dashboards and reporting tools for data-driven decisions.
• Coordinate with vendors and contractors and manage performance.
• Participate in Resilient Enhancement Project to meet IT Ops requirements.

Kenntnisse

IT systems administration

Programming

Shell scripting

Analytical skills

Leadership

Communication skills

English & Chinese proficiency

Ausbildung

Bachelor degree in Electrical/Electronic Engineering or Computer Engineering

Tools

SNMP

Modbus

LoRaWAN

Dynatrace

ServiceNow

Multi-vendor cloud platforms

ITIL v3+

Windows

RHEL

Jobbeschreibung

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

This is a fixed-term contract position of minimum 2 years with possibility for renewal subject to organisation need and individual performance.

Responsibilities

• Oversee hosting facilities contingency planning, coordinate stakeholders, and manage execution and review of operational drills
• Lead sub-projects that enhance system monitoring capabilities and ensure alignment with IT operational standards for stable deployments
• Manage daily data center operations, maintenance, long-term planning, and resource allocation
• Assess major system changes, conduct risk and impact analyses, and ensure minimal disruption to end users
• Develop, update, and maintain operational procedures, O&M manuals, and knowledge-management practices with appropriate automation tools
• Build and maintain Operation Technology dashboards and reporting tools to support data-driven decision making across IT Operations
• Coordinate with internal and external stakeholders, vendors, and contractors, while managing contractor performance and delivery of operational and project activities
• Play an active role in the Resilient Enhancement Project team to ensure all enhancement activities and deliverables meet IT Operations' requirements, standards and expectations

Requirements

• Degree holder in Electrical/Electronic Engineering or Computer Engineering or related disciplines
• Minimum 3 years relevant experience on IT systems administration, including operation, technical support and project management etc., with at least 1-2 years proven experience with programming and shell scripting
• Experience in supporting DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platform etc.
• Certification in relevant technologies e.g. MS windows / RHEL will be definitely advantageous
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
• Holder of Hong Kong driving license is preferred
• Strong analytical, problem-solving, leadership and communication skills
• Good spoken and written English and Chinese. Knowledge of Putonghua is an advantage