Operation Manager/Assistant Manager

Leadingnation; Hong Kong; On-site; HKD 520,000 - 720,000; Full time

Job summary

Leadingnation is seeking an experienced Operations professional in Hong Kong to lead client onboarding and KYC/AML checks for institutional, PI, and retail clients.

You will coordinate with technology teams to improve trading platform operations, oversee daily cash movements, and support the Operations Head in managing staff and client inquiries, ensuring timely and accurate processing while meeting regulatory requirements.

Qualifications

• Bachelor-level degree in finance, economics, accounting or related field.
• 4–6 years in operations onboarding/KYC in financial institutions; securities industry experience preferred.
• Familiar with KYC/AML regulations and SFC regulatory expectations.
• Strong coordination across departments and with technology teams.

Responsibilities

• Manage onboarding for institutional, PI, and retail clients with KYC/AML checks.
• Oversee daily deposits, withdrawals, fund transfers, and treasury matters.
• Assist Operations Head with complex inquiries and client complaints, providing operational solutions.
• Collaborate with tech teams to design and enhance trading/back-office systems; support automation.
• Guide and train junior staff, review deliverables and maintain quality.
• Ensure compliance with SFC and regulatory requirements and monitor risk.

Skills

KYC/AML knowledge

Regulatory compliance

Cross-department coordination

English & Chinese fluency

Education

Bachelor's degree in Finance, Economics, Accounting, or related disciplines

Job description

• 負責不同客戶(機構、PI、零售等)的開戶審核,執行KYC及反洗錢(AML)相關檢查
• 大學本科及以上學歷,金融、經濟、會計或相關專業
• 統籌客戶每日出入金、資金劃撥及賬戶資金相關事宜,確保資金處理準確及時

Key Responsibilities:

• Manage the account opening process for different client types (institutional, PI, retail, etc.), performing KYC and Anti-Money Laundering (AML) checks.
• Oversee daily client deposits, withdrawals, fund transfers, and account-related treasury matters, ensuring accuracy and timeliness.
• Assist the Operations Department Head in handling complex client inquiries and complaints regarding trading accounts, fund movements, and platform usage, delivering professional operational solutions.
• Work closely with internal technology teams to participate in the design, enhancement, and integration of trading platforms and back-office systems, driving operational automation.
• Assist the Operations Department Head in daily team management, provide guidance and training to junior staff, and review their deliverables to ensure overall team output quality.
• Ensure all operational activities comply with SFC and other regulatory requirements, and monitor daily operational risks.

Experience Requirements:

• Bachelor's degree or above in Finance, Economics, Accounting, or related disciplines.
• 4-6 years of operations/client onboarding/KYC experience in financial institutions, with experience in assisting team management or coaching junior staff. Experience in the securities industry is highly preferred.
• Familiar with the basic processes and trading characteristics of different financial products (e.g., HK/US stocks, A-shares, futures, options, etc.).
• Familiar with KYC and AML regulations, with basic knowledge of SFC regulatory requirements.
• Strong cross-departmental coordination skills, with experience liaising with technology teams on system requirements and participating in system enhancements.
• Possess an internet/technology-driven mindset, proficient in leveraging automation tools and system functionalities to optimize workflows and continuously enhance operational efficiency.
• Fluent in both English and Chinese (including Cantonese and Mandarin), both written and spoken; able to thrive in a fast-paced environment during peak trading hours, with the ability to work independently and under pressure.

工作職責：

• 負責不同客戶（機構、PI、零售等）的開戶審核，執行KYC及反洗錢（AML）相關檢查。
• 統籌客戶每日出入金、資金劃撥及賬戶資金相關事宜，確保資金處理準確及時。
• 協助營運部主管處理客戶關於交易賬戶、資金及平台使用的複雜查詢與投訴，提供專業級營運解決方案。
• 與內部技術團隊緊密合作，參與交易平台及後台系統的功能設計、優化與集成，推動營運自動化。
• 協助營運部主管管理團隊日常工作，指導及培訓初級員工，審閱其工作成果，確保團隊整體交付質素。
• 確保所有營運操作符合SFC及其他監管要求，監控日常營運風險。

經驗要求：

• 大學本科及以上學歷，金融、經濟、會計或相關專業。
• 4-6年金融機構營運/客戶開戶/KYC相關工作經驗，其中有協助團隊管理或指導初級員工的經驗。有券商行業經驗者優先考慮。
• 熟悉不同金融產品（如港美股、A股、期貨、期權等）的基本流程與交易特性。
• 熟悉KYC及反洗錢（AML）規範，了解SFC監管要求。
• 具備跨部門溝通協調能力，有與技術團隊對接需求、參與系統功能優化的經驗。
• 具備互聯網思維，善用自動化工具及系統功能優化工作流程，持續提升營運效率。
• 中英文（粵語/普通話）書面及口語流利，能適應交易日高峰時段的快節奏工作環境，具備獨立工作和抗壓能力。