Onboarding Case Lead

Societe Generale; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Societe Generale SA in Hong Kong seeks a Case Lead to support client onboarding and KYC processes. You will partner with front office to clarify KYC requirements, collect and validate documents, and act as the primary contact for end-to-end onboarding.

The role involves prioritising onboarding activities, coordinating with outsourcing partners, and ensuring data accuracy in client databases. You will work in a fast-paced environment, maintaining high standards of compliance while addressing AML

Qualifications

• Experience in KYC or onboarding in a broker or investment bank environment.
• Strong client-facing communication with ability to update on onboarding progress.
• Ability to explain onboarding requirements clearly to clients.
• Understanding client structures and AML risk considerations.
• Familiarity with local AML/KYC regulatory topics and attention to detail.
• Analytical and autonomous work style with ability to manage pressure.
• Ability to prioritize in a fast-paced, changing pipeline.

Responsibilities

• Help clients/front office understand KYC requirements and rationale for documents.
• On-board new clients to the bank with consistent KYC file completion.
• Act as dedicated point of contact for end-to-end onboarding.
• Lead prioritisation meetings with front office and align onboarding with priorities.
• Ensure productivity targets while maintaining high quality.
• Manage KYC files from collection to validation.
• Coordinate with outsourcing partners to set priorities.
• Ensure accuracy of client data in SG databases.
• Understand profitability; challenge non-standard requests.
• Provide transparency, report incidents, and elevate blockers.
• Collaborate with Compliance on complex files to mitigate risk.

Skills

KYC onboarding experience

Client facing

AML awareness

Regulatory knowledge

Policy adherence

Communication skills

Time management

Job description

Responsibilities

• Help the client/front office to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requested
• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure
• Act as dedicated point of contact for clients to support end-to-end onboarding
• Lead prioritisation meetings with the front office and onboard in line with their designated priorities
• Ensure weekly productivity targets are met while quality remains at the highest standards
• Take responsibility for the proper management of KYC files, from the point of document collection to validation
• Work closely with our outsourcing partners and set their priorities in line with business
• Ensure the relevance, quality and accuracy of client information in SGCIB and SG Group client databases
• Understand profitability and urgency and challenge the non-standard requests
• Provide transparency, report incidents and elevate any blocking points
• Work with internal Compliance on complex files in order to mitigate risk to the bank

Required

Profile required

• Prior experience in KYC or onboarding in a broker or investment bank environment
• Client facing skills – ability to speak to the client and provide accurate updates
• Ability to explain clearly to the client the requirements for the onboarding process
• Ability to understand different client structures
• Understanding of key issues in relation to AML risk, ability to identify relevant sources of information
• Familiarity with local AML/KYC regulatory and compliance topics as well as strong attention to detail
• Analytical skills and the ability to work autonomously
• Ability to work under pressure and handle difficult conversations
• Demonstrated ability to prioritise and work within tight and changeable timeframes
• Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones
• Ability to build and cultivate good working relationships with Front Office and Clients
• Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
• The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
• Knowledge relating to products and services of the corporate investment banking sector, specifically Prime Brokerage or Clearing services is advantageous
• Eagerness to learn and to keep abreast of AML/KYC latest issues and requirements
• Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus

Behavioral Skills

• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
• Innovation - Change management: I support change
• Responsibility - Accountability: I make decisions in my scope of responsibilities
• Commitment - Sustainability: I strive to develop my skills and knowledge

Our Culture:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations of assistance during the recruitment process, please do not hesitate to let our HR staff know.

Department Description

The Case Lead team sits in CLD department (Client Lifecycle & Digital) and is the interface between clients and internal key stakeholders. As dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources and performing background checks and AML analysis for new clients. The team is also the main point of contact for all onboarding related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization. Coordination of priorities with different Business Lines in Asia is critical to have an efficient onboarding process and to use our resources in the most optimal way. The Case Lead is also accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from KYC perspective.