Omnichannel Digital Product Lead – HK & Macau

Chanel; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

CHANEL in Hong Kong and Macau seeks a digital product leader to own HKMO digital products, aligning with divisional strategies and data roadmap. You will connect client and advisor needs with strategy, UX, and end-to-end delivery, ensuring local solutions are relevant and scalable.

You will lead workshops with cross-functional teams, translate insights into requirements and user stories, oversee launch and adoption, and measure outcomes to continuously improve the roadmap.

Qualifications

• Proven experience in digital product or project management, business analysis or solution delivery.
• Strong knowledge of digital platforms, client engagement tools, omnichannel journeys and usability testing.
• Experience translating business and user needs into structured solution requirements with exposure to Salesforce, WhatsApp, WeChat/WeCom or omnichannel retail technologies.
• Excellent stakeholder management, facilitation and communication skills, with ability to engage leaders, architects, designers and vendors.
• Fluent English is required; Cantonese and/or Mandarin is highly desirable for HKMO retail context.

Responsibilities

• Define and maintain the vision, roadmap, priorities and measurable outcomes for HKMO digital products and channels.
• Champion evidence-based, client- and advisor-centric experiences; map end-to-end journeys and translate insights into requirements.
• Lead digital initiatives from concept through launch and sustained adoption, coordinating multiple teams and managing risks.

Job description

CHANEL in Hong Kong and Macau seeks a digital product leader to own HKMO digital products, aligning with divisional strategies and data roadmap. You will connect client and advisor needs with strategy, UX, and end-to-end delivery, ensuring local solutions are relevant and scalable.

You will lead workshops with cross-functional teams, translate insights into requirements and user stories, oversee launch and adoption, and measure outcomes to continuously improve the roadmap.