Tech-Driven Business Solutions Lead (Luxury Retail)

Chanel, Inc.; Hong Kong; Vor Ort; HKD 900.000 - 1.300.000; Vollzeit

Zusammenfassung

CHANEL Hong Kong & Macau seeks a Business Solutions Manager to own the market's business applications, partnering with Retail, Operations, Finance and People & Organization. You will translate local needs into scalable tech solutions, drive requirements, and coordinate with regional teams to ensure seamless omnichannel experiences.

You will oversee application performance, governance, and vendor relationships while advocating digital transformation that enhances boutique performance and client

Qualifikationen

• Experience managing business applications in luxury retail or similar fast-paced environments.
• Strong stakeholder engagement, workshop facilitation, and change management capabilities.
• Ability to translate business requirements into scalable, high-quality IT solutions across multiple platforms.

Aufgaben

• Act as market-level owner and main contact for business applications across CHANEL Hong Kong & Macau, including POS, analytics, and productivity tools.
• Lead requirement gathering with business stakeholders and define target solution architecture with architects and regional teams.
• Own project planning, delivery tracking, and coordination with regional teams and vendors for on-time, on-budget delivery.
• Ensure service reliability, incident escalation, continuity planning, and IT governance adherence.

Jobbeschreibung

CHANEL Hong Kong & Macau seeks a Business Solutions Manager to own the market's business applications, partnering with Retail, Operations, Finance and People & Organization. You will translate local needs into scalable tech solutions, drive requirements, and coordinate with regional teams to ensure seamless omnichannel experiences.

You will oversee application performance, governance, and vendor relationships while advocating digital transformation that enhances boutique performance and client