Officer / Senior Officer, Customer Due Diligence - Call & Admin team (Contract)

China CITIC Bank International Limited; Hong Kong; Vor Ort; HKD 240.000 - 360.000; Teilzeit

Zusammenfassung

China CITIC Bank International is seeking an Officer / Senior Officer for the Customer Due Diligence – Call & Admin team on a contract basis in Hong Kong. The role focuses on administrative support and handling CDD reviews, trigger event reviews, and EDD.

You will engage with customers via calls and messages to collect information and documents required for compliance. The position requires a university degree and 1–4 years of CDD/KYC experience in banking, with knowledge of AML/KYC regulations

Qualifikationen

• Bachelor degree or related qualification.
• 1–4 years in CDD/KYC in banking preferred.
• Knowledge of AML/CTF regulatory requirements for personal/corporate customers.
• Experience in call center and name screening related to CDD reviews is a plus.

Aufgaben

• Serve as initial point of contact via SMS or phone for CDD collection and documentation.
• Respond to emails, SMS, letters, and calls regarding CDD reviews.
• Perform name screening under AML/CTF program.
• Provide administrative support including daily and management reporting.
• Coordinate with customers to obtain information and documents for periodic reviews.
• Support process reviews to ensure compliance with regulatory changes.

Kenntnisse

CDD/KYC

Customer communications

English & Chinese

Ausbildung

University degree

Jobbeschreibung

Officer / Senior Officer, Customer Due Diligence - Call & Admin team (Contract)

Job Purpose To act as administrative support and call center for retail/corporate customer due diligence on conducting periodic review, trigger event review and EDD.

Key Responsibilities

Act as the initial point of contact for customer via SMS or phone call channel to follow up with the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) reviews and trigger event reviews;

Respond to all incoming and outgoing messages, such as emails, SMS, letters and phone calls;

Conduct Name Screening under the Bank's AML / CTF program;

Provide administrative support including daily reporting, management report and UAT;

Engage existing customers in the collection of customer information and supporting documents required for completion of periodic reviews and trigger event reviews;

Participate in CDD related process reviews for personal/corporate customers with an aim to comply with regulatory or policy changes;

Adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

Requirements

University degree in a related discipline or other relevant qualification;

One to four years of CDD/ KYC related experience in banking is preferred;

Basic knowledge in personal/commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on personal/corporate customers;

Experience in handling call center and name screening related to CDD review for personal/corporate customers is preferred;

Good command of written and spoken English and Chinese (including Putonghua).

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.