CDD Officer: AML/KYC, Customer Outreach & Admin

China CITIC Bank International Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Part time

Job summary

China CITIC Bank International is seeking an Officer / Senior Officer for the Customer Due Diligence – Call & Admin team on a contract basis in Hong Kong. The role focuses on administrative support and handling CDD reviews, trigger event reviews, and EDD.

You will engage with customers via calls and messages to collect information and documents required for compliance. The position requires a university degree and 1–4 years of CDD/KYC experience in banking, with knowledge of AML/KYC regulations

Qualifications

• Bachelor degree or related qualification.
• 1–4 years in CDD/KYC in banking preferred.
• Knowledge of AML/CTF regulatory requirements for personal/corporate customers.
• Experience in call center and name screening related to CDD reviews is a plus.

Responsibilities

• Serve as initial point of contact via SMS or phone for CDD collection and documentation.
• Respond to emails, SMS, letters, and calls regarding CDD reviews.
• Perform name screening under AML/CTF program.
• Provide administrative support including daily and management reporting.
• Coordinate with customers to obtain information and documents for periodic reviews.
• Support process reviews to ensure compliance with regulatory changes.

Skills

CDD/KYC

Customer communications

English & Chinese

Education

University degree

Job description

China CITIC Bank International is seeking an Officer / Senior Officer for the Customer Due Diligence – Call & Admin team on a contract basis in Hong Kong. The role focuses on administrative support and handling CDD reviews, trigger event reviews, and EDD.

You will engage with customers via calls and messages to collect information and documents required for compliance. The position requires a university degree and 1–4 years of CDD/KYC experience in banking, with knowledge of AML/KYC regulations