Officer (Customer Service) – Member Solution (BCT-MSD03)

BCT Financial Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

BCT Financial Limited is seeking an Officer (Customer Service) – Member Solution to provide quality MPF and ORSO support via hotline, digital platforms, and service counters in Hong Kong.

The role involves outreach activities, outbound sales calls, and coordinating with internal/external teams to fulfill client requests. A business degree and relevant banking/financial experience are preferred, with licensing advantages.

Qualifications

• Bachelor’s degree in business required.
• Minimum 2 years of relevant experience in banking or financial industries, preferably in call centre or customer service environment.
• Pass in MPF Examination is preferred.
• Holder of relevant SFC license or pass in the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8 or equivalent)
• Knowledge of MPF and ORSO would be an advantage.
• Good command of written and spoken English and Chinese, fluency in Putonghua is essential.

Responsibilities

• Provide quality customer services on MPF and ORSO enquiries through hotline, digital platforms and client service counter.
• Participate in outreach campaigns such as seminar, member briefing, and worksite marketing.
• Conduct outbound sales and servicing calls, such as retirement and investment planning services and sales lead generation.
• Liaise with internal and external parties to fulfill client requests and administrative follow-ups.

Education

Bachelor’s degree in business

Job description

Officer (Customer Service) – Member Solution (BCT-MSD03)

Provide quality customer services on Mandatory Provident Fund (MPF) & Occupational Retirement Schemes Ordinance (ORSO) enquiries through hotline, digital platforms and client service counter

Participate in outreach campaigns such as seminar, member briefing, and worksite marketing

Conduct outbound sales and servicing calls, such as retirement and investment planning services and sales lead generation

Liaise with internal and external parties to fulfill client requests and administrative follow-ups

Requirements:

Bachelor’s degree holder in business discipline

Minimum 2 years of relevant experience in banking or financial industries, preferably in call centre or customer service environment

Pass in MPF Examination is preferred

Holder of relevant SFC license or pass in the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8 or equivalent)

Knowledge of MPF and ORSO would be an advantage

Good command of written and spoken English and Chinese, fluency in Putonghua is essential

Candidates with more experience will be considered as Assistant Manager

Remuneration will be commensurate with qualification and experience.

For more information about BCT, please visitwww.bcthk.com

(Personal data collected will be used for recruitment purpose only and will be kept strictly confidential)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service representative?
• What is your highest level of education?
• Do you have a CFA Qualification?
• Which of the following SFC Licenses do you hold?

BCT Group (BCT Financial Limited and Bank Consortium Trust Company Limited) is a leading Hong Kong provider of pension solutions and asset servicing for global investment funds. Our purpose is to create long-term value for our people, our customers and our society empowered through agility, technology and partnerships. We deliver our purpose-led strategy with our values at heart:

"b" - for "bringing value" with innovation and insight

"c" - for building “connectivity” with customers through collaboration

”t" - for being a “trusted” partner of our stakeholders

What can I earn as a Customer Service Representative