Officer/ Assistant Officer, Pension Services

AcWise Recruitment Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

AcWise Recruitment Limited is seeking an Officer/ Assistant Officer, Pension Services to support daily pension fund administration under ORSO and MPF regimes. You will assist supervisors, process transactions, and help improve procedures for efficiency.

The role requires a university degree or equivalent, 3+ years in ORSO/MPF administration, familiarity with MPF Pro, and strong English and Chinese communication skills. Assistant Officer level available for candidates with less experience.

Qualifications

• Bachelor's degree or equivalent.
• Experience in ORSO/MPF pension fund administration is preferred.
• Strong computer skills including MS Word and Excel.
• Excellent English and Chinese communication skills.

Responsibilities

• Assist supervisor in daily pension fund administration under ORSO and MPF regimes.
• Process and approve MPF/ORSO transactions including employer applications, enrolments, contributions, switching and benefit payments.
• Review procedures to improve efficiency and monitor team performance.
• Prepare routine correspondence and follow up with employers/members to resolve issues.
• Ensure compliance with legislative requirements and control procedures.

Education

University degree or equivalent

Tools

MPF Pro

Job description

About the job Officer/ Assistant Officer, Pension Services

Responsibilities:

• Assist the supervisor(s) in handling of the daily operations pertaining to Pension Fund administration, under both ORSO and MPF regimes.
• Process, check and approve MPF / ORSO transactions including employer applications, member enrolments, contributions, change of investment mandate and fund switching, fund re-balancing and termination processing and benefit payment.
• Assist the supervisor(s) in the review and update of procedures and operation flows to improve operating efficiency.
• Assist the supervisor(s) in the monitoring of the team and provide guidelines and assistance to juniors, and as trainer to new joiners.
• Assist to prepare routine correspondence emails and letters to clients, and make follow up calls to employers / members to resolve operational issues.
• Monitor pending transactions and check reconciliation reports to ensure follow up actions of the team are taken timely.
• Prepare MPF / ORSO statutory reports, internal statistical reports, ORSO schemes annual filing documents and assist the supervisor(s) to reply to enquiries from the MPFA, other regulatory or governing bodies, where applicable.
• Handle verbal and written inquiries from other internal departments and clients in a timely and professional manner.
• Ensure strict compliance with legislative requirements and control procedures.

Requirements:

• University graduate or equivalent; candidates without such academic qualification but with over 5 years of related experience will also be considered.
• Minimum 3 years working experience in ORSO and MPF pension fund administration
• Knowledge of using Pension Fund Administration system (e.g. MPF Pro)
• Good PC software knowledge and skills (e.g. MS Word and Excel)
• Good command in BOTH spoken and written English and Chinese
• Good communication and interpersonal skills
• Candidates with less experience will be considered for Assistant Officer