Duty Manager

Leadingnation; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Attractive remuneration package

Fun and interactive environment

Job summary

Leadingnation is seeking a Front Office Supervisor to oversee daily front desk operations and act as a shift leader in our hotel. You will ensure high-quality guest services and promptly address enquiries and complaints to maintain guest satisfaction.

The role requires strong English and Chinese communication, a diploma in Hotel Management, and at least 3 years of supervisory experience. Join us for a dynamic, customer-focused environment in Hong Kong.

Qualifications

• Diploma or above in Hotel Management or equivalent.
• Minimum 3 years of supervisory experience in a similar role.
• Guest-oriented with attentive service mindset.
• Good communication and leadership skills.
• Fluent in English and Chinese.

Responsibilities

• Assist the Front Office Manager in overseeing front desk operations and act as shift leader.
• Provide and ensure efficient, quality front-line guest services at all times.
• Respond to and resolve guests’ enquiries and complaints.
• Handle emergencies in line with hotel policies and procedures.
• Build and maintain strong, positive relationships with guests and colleagues.

Skills

Leadership

Communication

Guest orientation

Education

Diploma in Hotel Management

Job description

Duties

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
• Provide and ensure efficient and quality front line guest services at all time.
• Respond and resolve guests’ enquiries and complaints;
• Handle all emergency situations in accordance with hotel policies and procedures;
• Build and maintain a strong and positive relationship with guests and colleagues

Requirements

• Holder of Diploma or above in Hotel Management or equivalent
• Minimum 3years' supervisory experiences in similar capacity
• Guest oriented and attentive to guests' needs
• Good communications and leadership skills withoutgoing personality
• Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

Join Us

Address: 209 – 219 Wanchai Road, Wanchai, Hong Kong.

Tel : [phone]

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