Mortgage Sales Director - Direct Channels

Hang Seng Bank; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

Hang Seng Bank in Hong Kong seeks a Direct Mortgage Manager to drive mortgage sales and service excellence in a dynamic retail banking environment. You will lead a team, generate high-quality leads from property professionals, and ensure credit applications are processed efficiently while maintaining strict compliance across channels.

The role requires strong sales leadership, excellent communication, and bilingual capabilities in English and Chinese, with Putonghua a plus; candidates should be

Qualifications

• Proven experience in mortgage lending with strong industry contacts (developers, agencies, solicitors).
• Strong service and sales orientation with excellent communication and interpersonal skills.
• Demonstrated leadership in directing sales teams and guiding colleagues.

Responsibilities

• Plan and direct mortgage sales activities to grow the Bank's mortgage business and WPB products.
• Generate leads from estate agencies, solicitor firms and developers for primary and secondary markets.
• Coach team members to handle mortgage applications and submit for credit assessment.
• Monitor sales processes to ensure compliance with policies and guidelines.
• Promote mortgage loans and cross-sell other financial products via distribution channels.
• Keep abreast of mortgage market developments and advise on strategies.
• Manage operational risk and adhere to relevant policies.

Skills

Sales orientation

Communication skills

Leadership

Customer service mindset

Education

Bachelor's degree

Job description

Hang Seng Bank in Hong Kong seeks a Direct Mortgage Manager to drive mortgage sales and service excellence in a dynamic retail banking environment. You will lead a team, generate high-quality leads from property professionals, and ensure credit applications are processed efficiently while maintaining strict compliance across channels.

The role requires strong sales leadership, excellent communication, and bilingual capabilities in English and Chinese, with Putonghua a plus; candidates should be