Merchandise Operations Specialist - Home & Lifestyle

Lane Crawford (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Staff sales access

Lane Crawford Academy training

Wellbeing and fitness sessions

Leave benefits (birthday, anniversary,

Job summary

Lane Crawford (Hong Kong) Limited is seeking a Merchandise Executive in our Home & Lifestyle Buying team. You will support merchandise and inventory management for fashion items and act as a bridge among Buyers, Retail Store, Customer Care, Logistics, and Warehouse teams on product and sales analysis.

You will collaborate with vendors and Retail to secure quotes, oversee order placement and tracking, and maintain accurate product catalogs and pricing.

Qualifications

• Higher Diploma or above in Fashion, Logistics, Supply Chain or related discipline.
• Experience with Home & Lifestyle ordering is advantageous.
• Experience in customer service, liaising with multiple vendors, admin support in shipping/logistics, retail and/or wholesale merchandising.
• Team player with strong sense of responsibility and accountability.
• Attention to details and good interpersonal and organizational skills.
• Good command of written and spoken English and Chinese.
• Proficient in Excel with VLOOKUP and Pivot Tables.

Responsibilities

• Collaborate with vendors and Retail team to obtain quotes and align customer expectations.
• Oversee order placement, confirmation and tracking across vendors, retail, logistics and warehouse teams.
• Maintain and update inventory reports and catalog with product details, pricing and shipping costs.
• Address logistics issues, manage claims and vendor follow-ups, and provide monthly sales reports.
• Respond to store inquiries to minimize stock delays and enhance customer satisfaction.
• Share and maintain updated product catalog with retail and customer support teams.
• Organize product training sessions with vendors and cross-functional teams.
• Input timely data for requests and PO tracking to ensure smooth operations.
• Generate and distribute reports for buyers to assist in business decisions.
• Prepare bulletins on stock returns, transfers, and sales information, with codes for omni-channel management.

Skills

Excel skills

VLOOKUP

Pivot Tables

Bilingual English/Chinese

Data analysis

Vendor liaison

Education

Higher Diploma in Fashion/Logistics

Job description

Lane Crawford (Hong Kong) Limited is seeking a Merchandise Executive in our Home & Lifestyle Buying team. You will support merchandise and inventory management for fashion items and act as a bridge among Buyers, Retail Store, Customer Care, Logistics, and Warehouse teams on product and sales analysis.

You will collaborate with vendors and Retail to secure quotes, oversee order placement and tracking, and maintain accurate product catalogs and pricing.