Manager, Operations Leadership (Retail Lead)

Neo Derm (HK) Ltd; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Neo Derm (HK) Ltd is seeking a high-caliber Brand Marketing professional to lead end-to-end 360 brand marketing strategy across Hong Kong retail operations. You will bridge frontline execution with C-suite strategy to drive therapist-led sales, operational efficiency, and data-informed decision-making.

The role emphasizes leadership, data analytics, and coaching to elevate performance across multiple brands and locations.

Qualifications

• Bachelor's degree in business administration, marketing or related disciplines.
• 8+ years of relevant experience in luxury retail, services brand, hospitality, telecommunications or similar industries with data analytics.
• Effective leadership skills for a large sales force; strong business acumen and analytical skills.
• Experience in people coaching and gatekeeping as a value/culture ambassador.
• Ability to communicate fluently in both Chinese and English.

Responsibilities

• Sales Performance & Leadership: Drive frontline therapists' KPI performance across multiple brands and locations in Hong Kong; collaborate with marketing and platform teams to communicate campaigns and offers.
• Data-Driven Performance Management: Review frontline sales, P&L performance and activity reports and provide timely analyses for executive stakeholders.
• Performance Review & Team Coaching: Develop a daily review system and coaching framework to identify gaps and motivate staff.
• Process Automation: Advise on RPA development to enable data accuracy and dashboarding for business planning and reviews.
• Manpower Management: Provide insights on performance, salary appraisals and new hires to Operations HR.
• Operational Efficiency & Communications: Ensure efficiency and lead internal communications for promotions and omnichannel campaigns.

Skills

Brand Marketing

Data Analytics

Leadership

Coaching

Bilingual Chinese/English

Education

Bachelor's degree in business/marketing

Tools

RPA

Dashboard building

CRM systems

Job description

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted AI-driven and flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

To cope with our business growth, we are now looking for a high calibre individual wishing to become part of our Brand Marketing team. The incumbent will be responsible for 360 brand marketing strategy with key responsibilities and qualifications summarized as follows:

Position Summary

This is a high-impact role responsible for end-to-end retail operations performance across all treatment centres in Hong Kong. The successful candidate will bridge front-line execution and C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.

Responsibilities

• Sales Performance & Leadership: Take a leading role in driving frontline therapists' KPI performance across multiple brands and locations in Hong Kong; collaborating closely with marketing teams and platform business teams to drive seamless communications about current campaigns and offers
• Data-Driven Performance Management: Review frontline sales, P&L performance and activity reports, provide timely business performance analysis to C-suite riding on robust operation management reporting system
• Performance Review & Team Coaching: Responsible for refining a daily review system and framework with front-line staff to identify performance gaps and provide coaching and training to motivate and enhance staff performance
• Process Automation: Take an advisory role in robotic process automation (RPA) development to enable data accuracy, dashboard building for business planning and performance reviews
• Manpower Management: Provide insights to the Operations HR department on performance, salary appraisals and new hires
• Operational Efficiency & Communications: Ensure operation efficiency and conduct effective internal communications such as presentations/ webinars for new promotion offers, omnichannel marketing campaigns and sales campaigns

Skills & Qualifications

• Bachelor's degree in business administration, marketing or related disciplines.
• 8+ years of relevant experience in luxury retail, services brand, hospitality, telecommunications or similar industries in which business planning is conducted through a high volume of data analytics.
• Effective leadership skills for a massive sales force; strong business acumen and analytical skills.
• Experience in people coaching and gatekeeping as a value/ culture ambassador
• Ability to communicate fluently in both Chinese and English

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Hair & Beauty Services 101-1,000 employees

Unleash Potential | Beautify Lives

Headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centers and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees.

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.

Unleash Potential | Beautify Lives

Headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centers and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees.

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.