Manager, Client Onboarding

Captar Partners Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Captar Partners Limited seeks an accomplished operations leader reporting to the Head of Compliance to direct client lifecycle governance for both individual and institutional clients. You will oversee end-to-end onboarding, KYC/AML, and ongoing lifecycle management in a regulated environment.

You will manage high-pressure daily operations, pre-trading validations, and complex Type 2 futures reconciliations ahead of market openings, with emphasis on cross-border tax controls (CRS/FATCA) and AML

Qualifications

• 5+ years in client lifecycle operations or regulatory compliance within financial services.
• Strong knowledge of futures operations and related controls.
• Fluent in English, Mandarin and Cantonese; able to navigate multi-jurisdictional docs.

Responsibilities

• Direct end-to-end client onboarding, KYC, and lifecycle management across regulated verticals.
• Oversee pre-trading validations, futures reconciliations, and high-pressure daily operations.
• Lead compliance cycles including CRS & FATCA, EDD, and AML risk-rating recalibrations.
• Drive digital automation to streamline onboarding and cross-border platform migrations.

Skills

Onboarding governance

Regulatory compliance

KYC AML

Futures operations

Stakeholder management

Multilingual

Tools

Ayers

SPClearing

Job description

company overview. Our client, an illustrious financial institution, seeks an accomplished operations leader reporting to the Head of Compliance to direct client lifecycle governance covering both individual and institutional clients. You will be joining a team of 5, great working culture and remuneration will be provided.

Job Scope

• Spearhead end-to-end client account initiation, customer due diligence, and ongoing lifecycle management across multiple regulated verticals, with specialized oversight dedicated to complex Type 2 futures operations.
• Orchestrate high-pressure, time-sensitive daily operational routines, pre-trading account validations, and precise futures reconciliations ahead of market openings.
• Execute rigorous due diligence verifications for new client onboards, periodic reviews, and trigger-event assessments spanning both private individual and institutional portfolios.
• Oversee continuous anti-financial crime screening frameworks, driving advanced transaction monitoring and generating comprehensive intelligence reports.
• Administer quarterly reviews and adjustments of corporate margin ratios in strict alignment with enterprise risk management policies.
• Direct critical annual compliance cycles, including Professional Investor (P.I.) renewals, Standing Authority updates, cross-border tax transparency validations (CRS & FATCA), Enhanced Due Diligence (EDD), and comprehensive AML risk-rating recalibrations.
• Architect and implement innovative digital automation strategies to streamline operational workflows and significantly compress client onboarding turnaround times.
• Collaborate cross-functionally with core operational divisions to drive large-scale platform migrations and strategic institutional transformation projects.

Requirements

• A minimum 5 years of distinguished experience in client lifecycle operations, onboarding governance, or regulatory compliance within financial services, underpinned by a robust background in futures operations.
• Comprehensive mastery of regional regulatory frameworks, including SFC guidelines, HKIDR mandates, cross-border tax standards (CRS), and anti-money laundering protocols.
• Exceptional analytical acuity and fastidious attention to detail, paired with superior time-management capabilities to navigate high-stakes, time-critical operational windows.
• Outstanding stakeholder management and interpersonal articulation, enabling seamless engagement with discerning internal executives and external partners.
• Technical familiarity with specialized execution platforms, such as Ayers and SPClearing systems, will be viewed with distinct favor.
• Full professional fluency in English, Mandarin, and Cantonese to navigate complex multi-jurisdictional documentation.
• Immediate availability or a short professional notice period is strongly preferred (candidates exhibiting lesser tenure will be evaluated for Assistant Manager or Senior Officer trajectories).