Client Onboarding Operations Specialist, Brokerage & Global Markets

JAC Recruitment Consultant; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Securities Firm in Hong Kong seeks a Financial Institutions Client Onboarding Specialist to drive end-to-end onboarding for institutional clients. You will coordinate KYC/CDD, ensure documentation is complete, and maintain accurate records across Front Office, Compliance, Legal, and Operations teams.

The role requires strong AML knowledge, ability to manage high-volume workflows, and proficiency in English and Chinese. Prior experience in Brokerage/Global Markets is highly valued.

Qualifications

• Bachelor's degree or above; IT/CS degrees preferred.
• Minimum 5 years of operations experience in Financial Institutions, focused on onboarding.
• Experience supporting Brokerage, Global Markets, and Investment Banking is essential.
• Strong knowledge of KYC, CDD, AML, sanctions screening, CRS and FATCA.

Responsibilities

• Manage end-to-end onboarding for Financial Institution clients within SLAs.
• Coordinate collection, verification, maintenance and input of KYC/CDD data with proper archiving.
• Monitor and resolve outstanding CDD deferrals with clients and stakeholders.
• Conduct daily reviews including sanctions screening and CRS/FATCA classifications; maintain client records.

Skills

Stakeholder management

Communication skills

Bilingual English/Chinese

Education

Bachelor's degree or above

Tools

AI automation tools

Job description

About the company

A company in the securities industry is hiring for a Financial Institutions Client Onboarding Specialist position.

This is an exciting opportunity to join a fast-paced environment supporting institutional client onboarding activities across Financial Institutions. The role offers broad exposure to stakeholders across Front Office, Compliance, Legal, and Operations functions, while playing a critical part in ensuring a seamless onboarding experience and maintaining high regulatory standards.

Responsibilities

• Manage the end-to-end onboarding process for Financial Institution clients, ensuring all requirements are completed within established service levels.

• Coordinate the collection, verification, maintenance, and system input of KYC and CDD information, ensuring documentation is complete and properly archived prior to account activation.

• Monitor and resolve outstanding CDD deferrals by proactively engaging with clients and internal stakeholders to obtain required information and documentation.

• Conduct daily operational reviews, including sanctions screening, World-Check screening, CRS and FATCA classifications, and maintain accurate client records within internal systems.

• Ensure strict adherence to AML policies, regulatory requirements, and internal controls, escalating any discrepancies or potential concerns promptly.

• Partner closely with Front Office, Legal, Compliance, and Back Office teams to facilitate efficient onboarding processes and minimize operational bottlenecks.

• Support system testing, data remediation exercises, and process enhancement initiatives to improve operational efficiency and client experience.

Requirements

• Bachelor's degree or above. Candidates with qualifications in Information Technology, Computer Science, or a related discipline are preferred.

• Minimum 5 years of operations experience within Financial Institutions, with a strong focus on institutional client onboarding.

• Prior experience supporting Brokerage, Global Markets, and Investment Banking businesses is essential.

• Solid understanding of Financial Institution onboarding requirements and documentation.

• Proven ability to manage high-volume onboarding workflows with strong attention to detail and accuracy.

• Demonstrated capability to prioritize multiple cases simultaneously and perform effectively in a deadline-driven environment.

• Experience leveraging AI solutions and automation tools to enhance operational efficiency will be advantageous.

• Strong knowledge of KYC, CDD, AML, sanctions screening, CRS, and FATCA processes.

• Excellent communication and stakeholder management skills.

• Proficiency in both English and Chinese, including spoken and written communication.