Manager, Cash Management Operations

UOB (United Overseas Bank); Hong Kong; On-site; HKD 540,000 - 720,000; Full time

Job summary

UOB Hong Kong is seeking an experienced banking operations professional to provide operational support for customer account opening and data maintenance. You will oversee transaction approvals, e-Banking checks, and AML/KYC compliance while coordinating with external providers and overseas branches.

The role requires a strong background in banking operations, data integrity, and regulatory controls, with the ability to manage multiple priorities and stakeholders in a fast-paced environment.

Qualifications

• 8+ years of banking operations experience with supervisory exposure.
• Strong knowledge of AML/KYC and regulatory requirements for account opening/maintenance.
• Experience with data management, transaction approvals, and MIS reporting.

Responsibilities

• Provide operational support for customer account opening and data maintenance.
• Approve transactions input by makers on core banking and downstream systems.
• Act as checker for e-Banking transactions, including registration and token management.
• Support signature verification, audit confirmations, and reference letters.
• Coordinate searches and information requests with external providers and overseas branches.
• Perform AML name screening and maintain customer database controls.
• Prepare management reports, registers, and reconciliations; assist with document management.
• Participate in UAT, system enhancements, and process improvement projects.

Skills

Analytical thinking

Communication

Stakeholder management

Problem solving

Attention to detail

Education

Degree in Business Administration or Finance

Tools

Microsoft Office

Excel

PowerPoint

Job description

Company: 1201 UOB Hong Kong

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• - Provide operational support on customer account opening, static data maintenance, ensuring service standards and team KPIs are met.
• - Ensure data accuracy and approve all transactions input by makers on core banking system and downstream systems.
• - Act as checker for e-Banking (GEB) transactions, including customer registration, token management, user access administration, and system parameter maintenance.
• - Support the signature review and approval on signature verification system.
• - Prepare audit confirmation reports and bank reference letters for customers, including fee collection and reconciliation processes.
• - Coordinate corporate searches, business registration searches, land searches, and related information requests with external service providers and overseas branches.
• - Perform AML name screening and maintain customer database controls in accordance with regulatory requirements and internal policies.
• - Prepare and review periodic management reports, registers, reconciliations, and operational MIS.
• - Support document management activities, including scanning, archiving, filing, and record retention.
• - Participate in user acceptance testing (UAT), system enhancements, digitalization initiatives, and process improvement projects.
• - Ensure all operational activities comply with regulatory requirements, internal policies, procedures, and service standards.
• - Handle ad hoc assignments, projects, and initiatives as assigned.

Job Requirement

• - Degree in Business Administration, Finance or related discipline.
• - Minimum 8 years of banking operations experience with at least 5 years of supervisory role.
• - Hands‑on experience in banking operations, particularly in customer data management, account services, and operational controls.
• - Sound knowledge of AML/KYC requirements, customer due diligence processes, and regulatory requirements relating to account opening and maintenance.
• - Good analytical, problem-solving, and detail attention to detail.
• - Well‑organized with effective time management skills and the ability to manage multiple priorities under tight deadlines.
• - Good communication, interpersonal, and stakeholder management skills.
• - Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• - Good command of both written and spoken English and Chinese

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.