Manager, Cash Management Operations

United Overseas Bank Limited; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking an experienced banking operations leader to drive high standards across account opening, data maintenance, and regulatory controls. You will ensure data accuracy, approve core banking transactions, and support AML/KYC workflows while coordinating with overseas branches.

The role requires at least 8 years in banking operations with a minimum of 5 years in supervision, strong analytical skills, and fluency in English and Chinese.

Qualifications

• Degree in Business Administration, Finance or related discipline.
• 8+ years banking operations experience with at least 5 years in a supervisory role.
• Hands-on experience in customer data management, account services and controls.
• Sound AML/KYC knowledge and customer due-diligence processes.
• Strong analytical, problem-solving and attention to detail.
• Strong time management and ability to handle multiple priorities.
• Excellent written and spoken English and Chinese.

Responsibilities

• Provide operational support on customer account opening and data maintenance.
• Approve transactions input by makers on core banking system and downstream systems.
• Act as checker for e-Banking registrations, token management, user access administration, and system parameter maintenance.
• Support the signature review and approval on signature verification system.
• Prepare audit confirmation reports and bank reference letters for customers, including fee collection and reconciliation processes.
• Coordinate corporate searches, business registration searches, land searches, and related information requests with external service providers and overseas branches.
• Perform AML name screening and maintain customer database controls in accordance with regulatory requirements and internal policies.
• Prepare and review periodic management reports, registers, reconciliations, and operational MIS.
• Support document management activities, including scanning, archiving, filing, and record retention.
• Participate in user acceptance testing (UAT), system enhancements, digitalization initiatives, and process improvement projects.
• Ensure all operational activities comply with regulatory requirements, internal policies, procedures, and service standards.
• Handle ad hoc assignments, projects, and initiatives as assigned.

Skills

Banking operations

AML/KYC knowledge

Data management

Analytical skills

English & Chinese

MS Office

Education

Degree in Business Administration, Finance or related discipline

Tools

GEB system

Core banking system

MS Office suite

Job description

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Provide operational support on customer account opening, static data maintenance, ensuring service standards and team KPIs are met.
• Ensure data accuracy and approve all transactions input by makers on core banking system and downstream systems.
• Act as checker for e-Banking (GEB) transactions, including customer registration, token management, user access administration, and system parameter maintenance.
• Support the signature review and approval on signature verification system.
• Prepare audit confirmation reports and bank reference letters for customers, including fee collection and reconciliation processes.
• Coordinate corporate searches, business registration searches, land searches, and related information requests with external service providers and overseas branches.
• Perform AML name screening and maintain customer database controls in accordance with regulatory requirements and internal policies.
• Prepare and review periodic management reports, registers, reconciliations, and operational MIS.
• Support document management activities, including scanning, archiving, filing, and record retention.
• Participate in user acceptance testing (UAT), system enhancements, digitalization initiatives, and process improvement projects.
• Ensure all operational activities comply with regulatory requirements, internal policies, procedures, and service standards.
• Handle ad hoc assignments, projects, and initiatives as assigned.

Job Requirement

• Degree in Business Administration, Finance or related discipline.
• Minimum 8 years of banking operations experience with at least 5 years of supervisory role.
• Hands-on experience in banking operations, particularly in customer data management, account services, and operational controls.
• Sound knowledge of AML/KYC requirements, customer due diligence processes, and regulatory requirements relating to account opening and maintenance.
• Good analytical, problem-solving, and detail attention to detail.
• Well-organized with effective time management skills and the ability to manage multiple priorities under tight deadlines.
• Good communication, interpersonal, and stakeholder management skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Good command of both written and spoken English and Chinese

Additional Requirements

Develop, Engage, Execute, Strategise

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.