Manager, Cash Management Operations

1201 UOB Hong Kong; Hong Kong; On-site; HKD 600,000 - 980,000; Full time

Job summary

1201 UOB Hong Kong is seeking an experienced Banking Operations professional to manage customer account opening, data maintenance, and AML/KYC controls.

The role requires hands-on supervision, strong regulatory knowledge, and the ability to coordinate with local and overseas teams to ensure accuracy and compliance. Proficiency in MS Office and bilingual communication is essential.

Qualifications

• Degree in Business Administration, Finance or related discipline.
• Minimum 8 years of banking operations experience with at least 5 years in a supervisory role.
• Hands-on experience in banking operations, particularly in customer data management, account services, and operational controls.
• Sound knowledge of AML/KYC requirements, customer due diligence processes, and regulatory requirements relating to account opening and maintenance.
• Good analytical, problem-solving, and detail-oriented.
• Well-organized with effective time management and ability to manage multiple priorities under tight deadlines.
• Good communication, interpersonal, and stakeholder management skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Good command of both written and spoken English and Chinese.

Responsibilities

• Provide operational support on customer account opening and static data maintenance.
• Approve transactions input by makers on core banking system and downstream systems.
• Act as checker for e-Banking transactions, including customer registration and token management.
• Support signature review and approval on signature verification system.
• Prepare audit confirmation reports and bank reference letters.
• Coordinate corporate searches with external providers and overseas branches.
• Perform AML name screening and maintain customer database controls.
• Prepare and review management reports, registers, reconciliations and MIS.
• Support document management, scanning, archiving and record retention.
• Participate in UAT, system enhancements and process improvement projects.
• Ensure compliance with regulatory requirements and internal policies.

Skills

AML/KYC knowledge

Data analysis

Stakeholder management

English & Chinese communication

Education

Degree in Business Admin/Finance

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Company

Company: 1201 UOB Hong Kong

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Provide operational support on customer account opening, static data maintenance, ensuring service standards and team KPIs are met. Ensure data accuracy and approve all transactions input by makers on core banking system and downstream systems. Act as checker for e-Banking (GEB) transactions, including customer registration, token management, user access administration, and system parameter maintenance. Support the signature review and approval on signature verification system. Prepare audit confirmation reports and bank reference letters for customers, including fee collection and reconciliation processes. Coordinate corporate searches, business registration searches, land searches, and related information requests with external service providers and overseas branches. Perform AML name screening and maintain customer database controls in accordance with regulatory requirements and internal policies. Prepare and review periodic management reports, registers, reconciliations, and operational MIS. Support document management activities, including scanning, archiving, filing, and record retention. Participate in user acceptance testing (UAT), system enhancements, digitalization initiatives, and process improvement projects. Ensure all operational activities comply with regulatory requirements, internal policies, procedures, and service standards. Handle ad hoc assignments, projects, and initiatives as assigned.

Job Requirements

Degree in Business Administration, Finance or related discipline. Minimum 8 years of banking operations experience with at least 5 years of supervisory role. Hands-on experience in banking operations, particularly in customer data management, account services, and operational controls. Sound knowledge of AML/KYC requirements, customer due diligence processes, and regulatory requirements relating to account opening and maintenance. Good analytical, problem-solving, and detail attention to detail. Well-organized with effective time management skills and the ability to manage multiple priorities under tight deadlines. Good communication, interpersonal, and stakeholder management skills. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. Good command of both written and spoken English and Chinese.

Additional Requirements

Develop, Engage, Execute, Strategise Be a Part of the UOB Family.

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Company Overview

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.