Manager, Business Solution

Delken Group Limited; Sha Tin; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Delken Group Limited in Hong Kong seeks a Manager, Business Solution to lead the IT Projects for the Partnership team and act as the primary liaison with key client representatives to own the service delivery relationship.

You will drive client satisfaction through coordinated delivery, work with vendors and user teams to consolidate requirements, review specifications, and ensure high quality system releases, including UAT and training before go-live.

Qualifications

• Degree in Computer Science, IT, or related field.
• 8+ years in design, development, testing, PM, and system releases.
• Experience with Sitecore, Dynamics CRM, and API integrations.
• Strong knowledge of C#, Low/No code, Azure Cloud, OpenAI, and Power BI modeling.

Responsibilities

• Lead IT Projects for Partnership team and own the service delivery relationship.
• Coordinate with clients, vendors and internal teams to deliver system solutions.
• Verify requirements and ensure high-quality releases with proper verification.
• Conduct UAT and user training before go-live.

Skills

Project management

Client liaison

Communication

Analytical thinking

Teamwork

English & Chinese

Education

Bachelor's degree in Computer Science or related

Tools

Sitecore

MS Dynamics CRM

API integration

Power BI

C#

Azure Cloud

Open AI

Low/No code

Job description

Our client is a sizable firm that focuses on innovation and technology.

Manager, Business Solution

• Manage the IT Projects for Partnership team and serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship
• Drives overall client satisfaction through effective coordination and communication of client deliverables; Perform project management duties and work with other teams for system integration
• Work closely with vendors and user teams to consolidate requirements and deliverables
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both IT team, internal users and senior management
• Assist to develop and review requirements, specifications, business processes and recommendations for the proposed solution from various parties
• Proactively support the business objectives of Company by contributing technical advice and input as necessary
• Analyze operational matrix, Interpret data, analyze results using statistical techniques like BI tools and dashboard
• Conduct user acceptance test and user training before system go-live
• Perform any tasks assigned by supervisors

Requirements

• Degree holder or equivalent preferably in Computer Science, Information Technology, System Engineering or related disciplines
• Min. 8 years or above working experience. Involvement and knowledge in design, development, testing, project management and system release in Sitecore, MS Dynamic CRM and API integration with various systems is a plus.
• Knowledge in C#, Low/No code, Azure Cloud, Open AI and ability to conduct modelling in MS Power BI will be an advantage
• Team player who prioritizes team success over individual success
• Outstanding relationship management and the ability to interact professionally with diverse group of business users to elevate the total user experience
• Ability to work independently with minimal guidance, mature and able to work under pressure
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Good command of written, spoken English and Chinese