Manager, Business Performance

The Hong Kong Jockey Club; Sha Tin; On-site; HKD 480,000 - 720,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a capable Business Performance Analyst to join its AOP programme in Hong Kong. You will work on KPI tracking, dashboard maintenance, and performance reporting to provide clear visibility of business results.

You will collaborate with cross-functional teams, analyse trends, support forecasting, and ensure governance standards align with the Club’s policies. The role offers exposure to a fast-paced sports and entertainment environment and meaningful impact.

Qualifications

• Experience in business analytics and performance reporting.
• Strong data analysis and insight generation skills.
• Experience with cross-functional programme delivery is a plus.
• Familiarity with governance and reporting processes.
• Ability to communicate insights clearly to leadership.

Responsibilities

• Support the performance management framework via KPI tracking and dashboards.
• Prepare regular performance reports and insights for management discussions.
• Monitor milestones, risks and dependencies to support delivery discipline.
• Collaborate with stakeholders to consolidate updates and track actions.
• Assist in business reviews by analyzing trends and highlighting observations.
• Apply data analytics to generate insights and support forecasting.
• Ensure compliance with Responsible Gambling Policy and legal requirements.
• Undertakes other duties as assigned.

Skills

Performance management

KPI tracking

Data analytics

Dashboarding

Stakeholder management

Forecasting

Job description

The Department

Join us as we shape the future of sports and entertainment at the Club through a strategic mission to transform our digital capabilities. Our flagship programme, operating under the internal acronym ‘AOP’, aims to Accelerate our Platform, Product, People, Performance and Potential, bringing this strategy to life through innovation and delivery excellence.

AOP's work spans product, technology, operations, delivery and change, creating next-generation experiences and strengthening the capabilities that support the Club's future growth. We are a diverse team passionate about solving complex challenges, delivering meaningful impact, and creating value for customers, members, the Club and the wider community.

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling. The Club is Hong Kong’s largest single taxpayer and one of the city’s major employers. Its Charities Trust is one of the world’s leading charity donors.

The Job

• Support the implementation and ongoing management of the performance management framework, including KPI tracking, dashboard maintenance, and reporting routines, to provide clear visibility of business performance
• Prepare regular business performance reports and analysis, ensuring timely, accurate, and relevant insights are available to support management discussions and decision-making
• Support programme delivery tracking by monitoring milestones, risks, issues, dependencies, and follow-up actions, helping to maintain effective execution discipline across workstreams
• Work with cross-functional stakeholders to consolidate performance updates, identify issues and opportunities, and support the tracking of agreed management actions
• Assist in business and programme review meetings by preparing materials, analysing performance trends, and highlighting key observations for discussion
• Apply data analytics to generate insights, improve reporting quality, and support forecasting or scenario analysis where needed
• Support collaboration across the wider Programme and Business Management team to ensure alignment between business priorities, programme delivery, and performance outcomes
• Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements about wagering, thereby protecting the integrity of the Club’s business
• Undertakes other duties as assigned by the Line Manager

About You

• Experience in business management, business/data analytics, programme management, or a related function
• Experience in performance reporting, business analysis, process design, management information, or governance support
• Exposure to cross-functional programme delivery, transformation initiatives, or new business launches is an advantage
• Experience in sports wagering, sports business, digital product, or other fast-paced consumer businesses is an advantage
• Experience in data analysis and business insight generation is preferred
• Prior people management experience is not essential, though experience in mentoring junior team members or coordinating work across teams would be beneficial
• Good understanding of business performance metrics and reporting processes
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends, issues, and opportunities
• Experience with dashboarding, management reporting, and presentation of business insights
• Intermediate understanding of programme management disciplines, including milestone tracking, risk and issue management, and governance support
• Good understanding of financial and commercial performance indicators
• Familiarity with data analytics tools and techniques; exposure to AI-enabled analysis is an advantage
• Good written and verbal communication skills, with the ability to work effectively with different stakeholder groups

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail]. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.