Analytics & Insights Assistant Manager (3-Year Contract)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 700,000 - 950,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an experienced Assistant Manager, Customer Analytics and Insights on a 3-year contract. You will translate business questions into quantitative analyses, perform deep customer profiling, and evaluate campaign performance to derive actionable insights for growth and retention.

The role drives initiative tracking, KPI development, and dashboarding to support strategic planning with cross‑functional teams, leveraging BI tools and SQL-based analytics.

Qualifications

• 6+ years of relevant work experience, preferably in financial services or consulting firms focusing on data, analytics and CRM.
• Demonstrated expertise in developing data strategies, frameworks, and analytics solutions that drive measurable business impact
• Strategic thinker with deep business acumen and ability to translate complex data insights into actionable recommendations
• Excellent analytical and problem-solving capabilities with strong communication skills
• Strong stakeholder management and interpersonal skills in cross-functional environments
• Good command of English, Cantonese and preferably Mandarin

Responsibilities

• Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to inform decision-making.
• Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention.
• Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives.
• Develop comprehensive frameworks to systematically track customer initiative success against predefined KPIs and ensure alignment with strategic business goals.
• Analyze initiative performance data and model outputs to uncover insights that inform improvements and strategic adjustments.
• Monitor performance trends, identify areas of strength and optimization opportunities, and provide timely recommendations to support strategic planning and resource allocation.
• Define relevant KPIs and key metrics for dashboards to measure initiative and business performance.
• Design, develop, maintain and enhance dashboards and reports that visualize performance trends and enable stakeholder decision‑making.
• Collaborate with cross‑functional teams to ensure data integrity, relevance and consistency across all reporting outputs.
• Collect and consolidate data from multiple stakeholders into standardized formats to ensure accurate Group-level reporting.

Skills

Power BI

Tableau

Python

SQL

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Business acumen

Education

Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects

Tools

Databricks

Job description

AXA Hong Kong and Macau is seeking an experienced Assistant Manager, Customer Analytics and Insights on a 3-year contract. You will translate business questions into quantitative analyses, perform deep customer profiling, and evaluate campaign performance to derive actionable insights for growth and retention.

The role drives initiative tracking, KPI development, and dashboarding to support strategic planning with cross‑functional teams, leveraging BI tools and SQL-based analytics.