Luxury VIP Guest Relations Concierge

The Langham, Hong Kong; Hong Kong; On-site; HKD 246,000 - 268,000; Full time

Job summary

The Langham, Hong Kong is seeking a Guest Relations Associate to support operations of guest relations and recognition programs, ensuring service quality aligned with our brand.

Greet VIPs and repeat guests with personalized recognition, handle special requests, stay informed about hotel events, assist in resolving guest concerns, and support Front Desk to maintain overall guest satisfaction on site in Tsim Sha Tsui.

Qualifications

• Higher Diploma in hospitality-related discipline; university degree preferred.
• Minimum 1–2 years of guest services experience; front desk experience is a plus.
• Pleasant, service-oriented and professional attitude.
• Sociable, mature and outgoing personality.
• Strong command of English, Cantonese and Mandarin (written and spoken).

Responsibilities

• Greet VIP, limousine arrival guests, and Brilliant members with personalized recognition.
• Perform sophisticated personalized services, attending to special requests and exceeding expectations.
• Maintain knowledge of hotel programs and events to recognize and respond to guests' needs.
• Assist in handling guest complaints and refer them as necessary and follow up on corrective action.
• Assist the Front Desk and Head of Guest Relations in maintaining overall guest satisfaction in the hotel lobby.
• Perform any other duties as required to meet guest expectations.

Skills

Guest services

English Cantonese Mandarin

Education

Higher Diploma in Hospitality

Job description

The Langham, Hong Kong is seeking a Guest Relations Associate to support operations of guest relations and recognition programs, ensuring service quality aligned with our brand.

Greet VIPs and repeat guests with personalized recognition, handle special requests, stay informed about hotel events, assist in resolving guest concerns, and support Front Desk to maintain overall guest satisfaction on site in Tsim Sha Tsui.