Luxury Travel Concierge Specialist (Hybrid/Remote)

Ten Lifestyle Management Limited; Hong Kong; Hybrid; HKD 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work up to 60% home office

Annual leave 20 days

Sabbatical after 5 years

Travel and entertainment discounts

Growth within international company

Job summary

Ten Lifestyle Management Limited is seeking a Travel Services Specialist based in Hong Kong to fulfill high-volume leisure travel requests for a global member network. You will handle First and Business Class bookings using Amadeus and other GDS tools, crafting tailored itineraries with attention to detail and exceptional service.

You'll advise Mandarin, Cantonese and English speaking members by phone, chat and email, while cross-selling Ten's lifestyle services and maintaining precise member

Qualifications

• Experience in a dedicated flight sales or travel consultant role.
• Hands-on GDS experience, ideally Amadeus, with complex multi-sector itineraries.
• Knowledge of leisure destinations and luxury travel options.
• Excellent customer service with attention to detail.

Responsibilities

• Advise Premium Cardholders by phone, chat and email in English, Cantonese and Mandarin.
• Design and arrange trips including flights, hotels, villas, rental cars, rail travel and cruises.
• Prepare tailor-made travel proposals and itineraries with visa requirements.
• Make reservations with airlines, hotels and destination management agencies.
• Cross-sell lifestyle services and exclusive events related to travel.
• Research and assemble personalised travel proposals for members.
• Maintain accurate member records and reflect value of Ten's concierge services.
• Build strong relationships and provide high-level service consistently.

Skills

GDS experience

Flight sales

English fluency

Mandarin

Cantonese

Customer service

Amadeus

Tools

Amadeus

Job description

Ten Lifestyle Management Limited is seeking a Travel Services Specialist based in Hong Kong to fulfill high-volume leisure travel requests for a global member network. You will handle First and Business Class bookings using Amadeus and other GDS tools, crafting tailored itineraries with attention to detail and exceptional service.

You'll advise Mandarin, Cantonese and English speaking members by phone, chat and email, while cross-selling Ten's lifestyle services and maintaining precise member