Elite High Jewelry Store Manager | VIP Client & Sales Lead

NexusSearch; Hong Kong; Vor Ort; HKD 1.200.000 - 1.800.000; Vollzeit

Benefits dieser Stelle

Staff jewellery discount

Medical insurance

MPF

Annual leave

Leadership training

Zusammenfassung

NexusSearch in Hong Kong is seeking a senior luxury retail manager to lead a high jewellery boutique in Central. The role covers all store operations, VIP client development, and multi‑team leadership, with direct reporting to Asia Regional Retail Director.

The candidate should bring multi‑year experience in luxury retail management, a strong gemology background, and fluency in English, Cantonese and Mandarin. HK work rights are required.

Qualifikationen

• Minimum 7 years luxury retail management experience, with at least 5 years in high jewellery boutique management.
• Fluent professional English, Cantonese and Mandarin.
• Gemology knowledge and experience managing bespoke jewellery commissions.
• Exceptional discretion and emotional intelligence for ultra-private HNWI clients.
• Strong financial acumen and proficiency with CRM, POS and MS Office.

Aufgaben

• Hit and exceed monthly/annual sales, ATV and VIP KPIs; analyse data, host private trunk shows and bespoke consultations.
• Lead full sales team lifecycle: recruitment, rostering, coaching and performance reviews; deliver brand training.
• Manage high-net-worth client enquiries, bespoke design commissions and CRM profiles; post-purchase follow-ups.
• Oversee secure custody of high-value gemstone stock; enforce security protocols and visual merchandising.
• Act as local brand representative for mall/partners; align events with global guidelines and share market insights.

Kenntnisse

Luxury retail mgmt

Team leadership

CRM proficiency

Discretion

Financial acumen

Multilingual English/Cantonese/Mandarn

Ausbildung

GIA/FGA gemology certification

Tools

CRM systems

POS systems

Microsoft Office

Jobbeschreibung

NexusSearch in Hong Kong is seeking a senior luxury retail manager to lead a high jewellery boutique in Central. The role covers all store operations, VIP client development, and multi‑team leadership, with direct reporting to Asia Regional Retail Director.

The candidate should bring multi‑year experience in luxury retail management, a strong gemology background, and fluency in English, Cantonese and Mandarin. HK work rights are required.