Luxury Client Care Concierge

cc; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

CHANEL is seeking a Client Care Advisor to be the first line of contact for clients, delivering personalized guidance and exceptional service across all channels. You will understand CHANEL products and heritage, address inquiries, and collaborate with boutiques and internal teams to ensure a seamless luxury experience.

The role requires fluency in Cantonese, Mandarin, and English, with a focus on building lasting client relationships and delivering a differentiated CHANEL experience at every

Qualifications

• Full professional fluency in Cantonese, Mandarin and English.

Responsibilities

• Serve as the first line of contact for client inquiries and needs across channels.
• Provide product advisory and personalized support to clients.
• Collaborate with boutique staff and internal teams to resolve issues.
• Demonstrate strong client service standards and empathy in all interactions.
• Escalate complex cases with clear handling proposals as needed.
• Build lasting relationships and contribute to a seamless CHANEL experience.

Skills

Cantonese fluency

Mandarin fluency

English fluency

Job description

CHANEL is seeking a Client Care Advisor to be the first line of contact for clients, delivering personalized guidance and exceptional service across all channels. You will understand CHANEL products and heritage, address inquiries, and collaborate with boutiques and internal teams to ensure a seamless luxury experience.

The role requires fluency in Cantonese, Mandarin, and English, with a focus on building lasting client relationships and delivering a differentiated CHANEL experience at every