Luxury Boutique Client Engagement Specialist

Chanel Hong Kong Limited; Hong Kong Island; On-site; HKD 240,000 - 360,000; Full time

Job summary

Chanel Hong Kong Limited in Hong Kong Island is seeking a Boutique Client Engagement Expert to drive client understanding and manage engagement plans at the boutique level. You will bridge Marketing and CEM teams with Boutique staff to identify potential clients and nurture top client relationships.

With a focus on delivering the Chanel experience, you will contribute to CEM action plans, train staff, and ensure data quality and client insights across the boutique network.

Qualifications

• Minimum 3 years boutique experience in luxury sector.
• Experience using client communication tools and events.
• Strong knowledge of Chanel culture and values.

Responsibilities

• Contribute to boutique CEM action plan definition with Boutique Management and CEM team to support overall CEM strategy & boutique challenges
• Ensure excellent execution of Local CEM with the Strategy in mind and with perfection in details at boutique level
• Provide recommendations, qualitative feedbacks, and key learnings on CEM actions with a good understanding of customer and team engagement
• Be the key contact person for CEM in boutique and primary communication channel between Marketing & Boutique
• Transmit and build FA skills and understanding of CEM. Notably have an in-depth knowledge of the boutique client segmentation (insights on trends…)
• Drive qualitative understanding of client and ensure updated and relevant information capture by FA (in client profile book and/or other tools)
• Based on boutique observation and FA feedback, share specific insights and trends by boutique (ex.Identify potential clients, client trends and behavior by boutique)
• Analyze performance measurement reports at boutique level and provide qualitative feedbacks and key learnings on CEM actions
• Ensure client data capture rate and quality

Skills

Client engagement

CEM segmentation

Relationship management

Communication skills

Analytical skills

Project management

Team collaboration

Education

Secondary School Graduate

Tools

CRM software

Job description

Chanel Hong Kong Limited in Hong Kong Island is seeking a Boutique Client Engagement Expert to drive client understanding and manage engagement plans at the boutique level. You will bridge Marketing and CEM teams with Boutique staff to identify potential clients and nurture top client relationships.

With a focus on delivering the Chanel experience, you will contribute to CEM action plans, train staff, and ensure data quality and client insights across the boutique network.