Luxury Boutique Floor Lead

Chanel, Inc.; Hong Kong; On-site; HKD 234,000 - 469,000; Full time

Job summary

The Chanel boutique in Hong Kong seeks a Boutique Supervisor to support Senior Fashion Advisors and the Head of Boutique in delivering the ultimate luxury customer experience. You will act as floor-in-charge, supervise daily operations, and bridge leadership with frontline teams to uphold Chanel’s standards.

With a minimum of 2 years’ supervisory retail experience and fluency in Cantonese, English and Mandarin, you will coach staff, maintain impeccable grooming and image, and drive client

Qualifications

• Secondary School Graduate; university degree is a plus.
• Minimum 2 years’ relevant retail supervisory experience in fashion or luxury.
• Excellent customer service, communication, teamwork; Cantonese, English and Mandarin required.

Responsibilities

• Uphold the brand image and grooming standards; supervise boutique team.
• Supervise floor performance and assist customer inquiries; resolve issues quickly and effectively.
• Monitor client engagement and build long-term relationships; maintain client data and CRM practices.
• Oversee daily boutique operations including sales floor coverage, cash handling, and merchandise movement.

Skills

Customer service

Teamwork

Communication

Cantonese

English

Mandarin

Grooming standards

Retail supervision

Education

Secondary School Graduate

University degree a plus

Tools

Computer literacy

Job description

The Chanel boutique in Hong Kong seeks a Boutique Supervisor to support Senior Fashion Advisors and the Head of Boutique in delivering the ultimate luxury customer experience. You will act as floor-in-charge, supervise daily operations, and bridge leadership with frontline teams to uphold Chanel’s standards.

With a minimum of 2 years’ supervisory retail experience and fluency in Cantonese, English and Mandarin, you will coach staff, maintain impeccable grooming and image, and drive client