Lux Art Client Experience Specialist

Sotheby's; Hong Kong; On-site; HKD 200,000 - 280,000; Full time

Job summary

Sotheby’s in Hong Kong seeks a Client Experience Representative to deliver a luxurious client journey from the Maison in Central. You will greet clients, handle enquiries, bids and registrations, and coordinate with multiple teams to ensure seamless daily operations.

The role requires a university degree with 1–2 years’ experience, plus fluency in Chinese and English. Prior art or luxury retail exposure is advantageous; flexibility for evenings and weekends may be needed.

Qualifications

• University graduate with 1–2 years relevant experience.
• Experience in art or luxury retail and/or client servicing desirable.
• Understanding of auction or luxury retail business preferred.
• Exceptional client service, composed under pressure with a welcoming demeanor.
• Fluency in written and spoken Chinese and English is essential.

Responsibilities

• Be the welcoming face of Sotheby’s and deliver first-class service to all clients.
• Provide transactional support including payment processing with high compliance.
• Assist in enquiries, bids, paddle registration, account setup and troubleshooting.
• Facilitate fulfillment for auction and retail property.
• Collaborate with Registrars, Facilities, Postsale Services and other teams to ensure smooth client experience.
• Perform ad hoc duties as assigned and support security/compliance policies.

Skills

Interpersonal skills

Bilingual English/Chinese

Excel

Microsoft Office

Attention to detail

Organizational skills

Education

University degree or equivalent

Tools

SAP

Job description

Sotheby’s in Hong Kong seeks a Client Experience Representative to deliver a luxurious client journey from the Maison in Central. You will greet clients, handle enquiries, bids and registrations, and coordinate with multiple teams to ensure seamless daily operations.

The role requires a university degree with 1–2 years’ experience, plus fluency in Chinese and English. Prior art or luxury retail exposure is advantageous; flexibility for evenings and weekends may be needed.