[LPS] Airport Network Services Supervisor

LPS; Hong Kong; On-site; HKD 320,000 - 440,000; Full time

Job summary

Lenovo in Hong Kong is seeking a Network Operations Supervisor with 5+ years in enterprise networks to lead a team and ensure service stability around the clock. You will supervise daily operations, coordinate with clients and vendors, and drive service improvements in a fast-paced environment.

The role requires a Diploma or Degree in IT/CS, hands-on Cisco/Huawei routing and switching, and strong troubleshooting skills across firewalls and wireless networks. On-site position with 24x7 coverage.

Qualifications

• Diploma or degree in IT, CS or related field.
• Minimum 5 years in network operations, with at least 2 years in supervising.
• Hands-on experience with Cisco and Huawei routing/switching.
• Strong enterprise network troubleshooting, including firewalls and security.
• Willing to work in a 24x7 operating environment.

Responsibilities

• Supervise daily network operations and maintenance to ensure service stability.
• Lead engineers in incident troubleshooting and service restoration.
• Serve as escalation point for network, Wi-Fi, firewall, and security issues.
• Review change plans and rollout procedures; coordinate with clients and vendors.
• Manage manpower planning, task allocation, and post-issue follow-up.
• Support maintenance activities, failover drills, and disaster recovery.
• Maintain operation procedures and service records for compliance.
• Drive continuous improvement to boost efficiency and quality.

Skills

Network troubleshooting

Team leadership

Network operations

Incident management

Security fundamentals

Education

Diploma or Degree in IT/CS

Tools

Cisco switches/routers

Huawei switches/routers

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit www.lenovo.com and read about the latest news via our StoryHub.

Key Responsibilities

• Supervise daily Airport Network Services network operations and maintenance activities to ensure service stability and performance.


• Lead engineers in incident troubleshooting, service restoration, and technical support activities.


• Serve as the primary escalation point for network, Wi-Fi, firewall, and security-related issues.


• Review and approve change plans, configurations, implementation procedures, and rollback plans.


• Coordinate closely with client, SOCC, vendors, and service providers to ensure smooth service delivery.


• Manage manpower planning, task allocation, shift handovers, and follow-up of outstanding issues.


• Support maintenance activities, failover drills, disaster recovery exercises, and emergency incidents.


• Maintain operation procedures, technical documentation, and service records to ensure compliance and knowledge retention.


• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.


• Minimum 5 years of experience in network operations, with at least 2 years in a supervisory or team leadership role.


• Hands-on experience with Cisco and/or Huawei switching and routing technologies.


• Strong troubleshooting experience in enterprise networking environments, including firewalls, wireless networks, and network security.


• Proven ability to work effectively in a fast-paced, high-pressure, 24x7 critical

#LPS

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.