Lead Visitor Services Specialist | Memorable Experiences

Hong Kong Tourism Board; Hong Kong; On-site; HKD 312,000 - 469,000; Full time

Benefits offered by this job

5-day work week

Medical & dental insurance

Orientation and on-the-job training

Job summary

Hong Kong Tourism Board is seeking a Senior Specialist, Visitor Services (Visitor Centre) in Hong Kong. You will lead daily operations at Visitor Centres, guiding a frontline team to deliver warm, personalized experiences for visitors from around the world.

You will turn visitor insights into service improvements and collaborate on city-wide events and campaigns to strengthen Hong Kong as a premier destination.

Qualifications

• University degree or equivalent required.
• Experience in tourism, hospitality, customer service, retail operations or similar.
• Fluent in English; proficiency in Cantonese and Mandarin essential; additional language a plus.

Responsibilities

• Lead daily operations at Visitor Centres ensuring warm, helpful and memorable interactions.
• Inspire and supervise a frontline team of tourism ambassadors to deliver outstanding hospitality.
• Translate visitor feedback and trends into practical improvements across services and programmes.

Skills

Customer service

Frontline supervision

Coaching

Team leadership

Communication

English proficiency

Cantonese

Mandarin

Education

University degree

Job description

Hong Kong Tourism Board is seeking a Senior Specialist, Visitor Services (Visitor Centre) in Hong Kong. You will lead daily operations at Visitor Centres, guiding a frontline team to deliver warm, personalized experiences for visitors from around the world.

You will turn visitor insights into service improvements and collaborate on city-wide events and campaigns to strengthen Hong Kong as a premier destination.