Lead Product Manager, Conversational Commerce

Wati; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Wati is seeking an experienced Lead Product Manager to drive the next phase of growth for Wati Commerce, our conversational commerce platform powering thousands of Shopify merchants today.

In this role you will expand beyond Shopify to Shopline, Magento, and other leading ecommerce ecosystems, shaping how merchants use messaging to sell, support, and grow.

This high-impact position blends AI, messaging, and ecommerce to deliver scalable app experiences and tangible business results.

Qualifications

• 8-10+ years of product management experience in B2B SaaS.
• Experience owning platform-scale or ecommerce-integrated products.
• Experience with Shopify, Shopline, Magento or similar ecosystems.
• Proven ability from concept to launch with PMF and scaling.
• Strong technical aptitude; able to discuss architecture and APIs with engineers.
• Deep understanding of merchant workflows and data-driven decisions.
• Excellent stakeholder management and presentation skills.
• Entrepreneurial mindset in a fast-paced growth environment.
• Startup experience is a plus.
• Coding or analytics experience is a plus.

Responsibilities

• Define roadmap, priorities, and execution for Wati Commerce with cross-functional teams.
• Identify and deliver capabilities to boost sales and merchant engagement via conversational commerce.
• Understand the ecommerce ecosystem including merchants, partners, apps stores, and competition.
• Collaborate with leadership to align product strategy with company growth goals.
• Meet with customers and sales/support teams to translate needs into scalable experiences.
• Launch new features and iterate based on data-driven insights and feedback.
• Partner with Marketing, Customer Success, and UX for go-to-market and adoption.

Skills

B2B SaaS product management

Shopify/Shopline/Magento integrations

Data-driven decision making

Stakeholder management

Cross-functional collaboration

User experience focus

Tools

Shopify APIs

APIs

Architecture discussions

Job description

Wati is seeking an experienced Lead Product Manager to drive the next phase of growth for Wati Commerce, our conversational commerce platform powering thousands of Shopify merchants today.

In this role you will expand beyond Shopify to Shopline, Magento, and other leading ecommerce ecosystems, shaping how merchants use messaging to sell, support, and grow.

This high-impact position blends AI, messaging, and ecommerce to deliver scalable app experiences and tangible business results.