L2 IT Onsite Support Consultant

Amaris Consulting; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Benefits offered by this job

Robust training system

Vibrant workplace events

Commitment to CSR programs

Job summary

A technology consulting firm in Hong Kong is seeking an IT Support Engineer to join their team. The ideal candidate will have proven experience in IT support, strong troubleshooting skills for PC hardware and software, and the ability to communicate effectively with clients. Responsibilities include diagnosing incidents, resolving issues, and providing local network support. This is a fantastic opportunity to grow within a dynamic and international workplace that values training and career development.

Qualifications

• Proven work experience as an IT Support Engineer or similar role.
• Ability to build software images for laptops and desktops.
• Familiarity with desktop configuration management.

Responsibilities

• Provide diagnosis for incidents and service requests.
• Resolve incidents/service requests following procedures.
• Escalate unresolved issues within agreed timelines.
• Liaise with clients and other IT support groups.
• Conduct hardware and software maintenance.

Skills

Proficient in repairing PC hardware

Troubleshooting software issues

Strong communication skills

Remote troubleshooting techniques

Analytical thinking

Education

Degree in computer science or related field

Tools

Helpdesk ticketing systems

Job description

Job Description

Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career aspirations within a fast-growing organization.

Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in your field, but above all, being an ambassador of our company to clients, thanks to:

• Strong interpersonal skills and the ability to build genuine trust-based relationships with our clients, fully understanding their challenges and needs.
• Curiosity and a desire to learn, as we support more than 1,000 clients from all sectors worldwide.

Your missions

• Provide second-line investigation and diagnosis for incidents and service requests
• Resolve and close incidents/service requests in line with help desk procedures and allocated timelines
• Escalate unresolved incidents/service requests within agreed timescales
• Liaise with clients, other IT support groups, and third-party providers when necessary
• Perform staging of PCs and IMAC (Install, Move, Add, Change) activities
• Conduct hardware and software maintenance and support
• Troubleshoot and resolve PC incidents and/or VIP requests
• Assist the local Server Team during server maintenance activities
• Provide support for special events and conferences
• Deliver local network support and/or assist the centralized Network team

Your profile

• Proven work experience as an IT Support Engineer or in a similar role
• Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues
• Ability to build software images for laptops and desktops
• Strong communication skills to provide technical assistance via phone or email
• Experience in performing remote troubleshooting using diagnostic techniques and pertinent questions
• Familiarity with documenting Helpdesk requests/issues through the company’s ticketing system
• Technical coaching and mentoring skills to support other help-desk team members
• Knowledge of desktop configuration management and maintaining accurate IT equipment inventory
• Academic background: degree in computer science, information technology, or a related field
• Fluent Cantonese and English
• Ability to demonstrate analytical thinking, autonomy, and a collaborative mindset in a fast-paced environment

What We Offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• Strong commitments to CSR, notably through participation in our WeCare Together program

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

Recruitment Process

The recruiting process at Amaris typically begins with a brief virtual/phone conversation to get to know you. The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!