KYC Manager

Computershare Hong Kong Investor Services Limited; Hong Kong; On-site; HKD 500,000 - 750,000; Full time

Benefits offered by this job

Flexible work

Health & wellbeing rewards

Employee share plan

Team events & rewards

Supportive culture

Job summary

Computershare Hong Kong Investor Services Limited in Hong Kong is seeking a KYC Manager to support our HK KYC team. The role focuses on conducting and reviewing KYC documentation, name screening, and ensuring timely delivery in line with SFC and CR guidelines.

You will work closely with multiple business lines including Share Registry, Employee Share Plans, and Corporate Governance to maintain accurate client profiles, manage deadlines, and drive process improvements within a collaborative,

Qualifications

• 5-8 years of experience in KYC/ Client Onboarding/ AML roles
• Bachelor’s degree in finance, business, or a related field is preferred
• Sound knowledge of KYC requirement and regulations, such as SFC, TCSP
• Proactive to work, willing to take initiatives and follow through with delivery with strong communication and interpersonal skills
• Able to analyze requirements, risks and issues and can prioritize requirements based on priority and benefits with attention to detail and accuracy
• Resilient and strong ability to work under pressure and meet deadlines
• Good fluency in Cantonese and English

Responsibilities

• Review KYC documentation and client risk assessments for completeness and accuracy.
• Conduct name screening and ensure timely completion within SLAs.
• Collaborate with Risk & Compliance and various business units to resolve issues.
• Provide updates to Team Head and stakeholders on KYC progress.
• Handle ad hoc tasks and drive process improvements.
• Build strong relationships within the team and with stakeholders.
• Liaise with stakeholders on KYC documentation, client profile updates, and processes.
• Analyze support inquiries to identify recurring problems and solutions.
• Suggest process improvements to enhance quality and efficiency.

Skills

KYC

Client Onboarding

AML

Stakeholder management

Cantonese & English

Education

Bachelor’s degree in finance or business

Job description

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.

We give you a world of potential

We are currently recruiting for a manager to join the HK KYC team. This role will assist the different business lines in our Hong Kong office – Share Registry, Employee Share Plans, Corporate Governance etc. toconduct and maintain a KYC profile for each of our clients (over 1,000 clients), in accordance with a number of regulations and guidelines issued by the Securities & Futures Commission (SFC) and Company Registries (CR).

A role you will love

The KYC Manager should possess a strong background in KYC, Client Onboarding, and Anti-Money Laundering (AML). The job holder is expected to independently handle and review KYC documentation, conduct name screening, and complete assigned requests or tasks within agreed timelines.The job holder should proactively manage priorities, allocate resources effectively, and take appropriate actions to ensure deadlines and service level commitments are met.

The KYC Manager will work closely with various business units to ensure that customer KYC information is accurately collected, verified, and maintained. In addition, the job holder is expected to exercise sound judgment and collaborate effectively with stakeholders and the Risk and Compliance team to resolve issues in an efficient, professional, and timely manner.

Some other key accountabilities will include:

Review the completeness, accuracy, and consistency of KYC documentation and client risk assessments to ensure adherence to Group Policies and Procedures, team procedures, and regulatory requirements. Complete reviews within agreed service standards and due dates

Exercise sound judgment and collaborate effectively with stakeholders and the Risk and Compliance team to identify issues, provide practical and constructive solutions, and resolve matters in an efficient, professional, and timely manner

Perform name screening on clients and relevant parties within agreed timelines and applicable SLA requirements

Ensure all required approvals are obtained in accordance with Group Policies and Procedures

Handle and resolve ongoing name screening alerts in a timely manner, ensuring compliance with agreed due dates and quality standards

Serve as a key point of contact for KYC documentation and liaise with relevant stakeholders when required. Provide constructive advice and practical solutions to stakeholders regarding enquiries related to KYC documentation, client profile updates, and KYC processes

Initiate and support discussions within the team and with relevant stakeholders to identify issues and process improvement opportunities, develop practical and constructive recommendations, and drive the implementation of effective solutions

Build and maintain strong working relationships within the team and with stakeholders, promoting collaboration, mutual respect, and effective teamwork

Provide regular updates to the Team Head and relevant stakeholders, including Business Units and Risk & Compliance

Perform other ad hoc tasks as assigned by the Team Head and/or Division Head, taking a proactive approach to identifying, supporting, and driving initiatives as required, while maintaining a professional, collaborative, and respectful attitude when working with team members and stakeholders

Analyze support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved

Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency

What will you bring to the role?

5-8 years of experience in KYC/ Client Onboarding/ AML roles

Bachelor’s degree in finance, business, or a related field is preferred

Sound knowledge of KYC requirement and regulations, such as SFC, TCSP

Proactive to work, willing to take initiatives and follow through with delivery with strong communication and interpersonal skills

Able to analyze requirements, risks and issues and can prioritize requirements based on priority and benefits with attention to detail and accuracy

Resilient and strong ability to work under pressure and meet deadlines

Good fluency in Cantonese and English

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/accessfor further information.

About the Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Since Computershare was established in Melbourne in 1978, we’ve expanded into markets around the world to become a global leader in financial administration. We now have the largest registry business in the world and have pioneered many of the securities industry’s innovations.

We offer more than jobs — we offer real careers and long-term professional development. We invest in our employees so they can achieve their professional goals. We encourage our people to dive in, roll up their sleeves and take on the many opportunities bound to come their way.

Since Computershare was established in Melbourne in 1978, we’ve expanded into markets around the world to become a global leader in financial administration. We now have the largest registry business in the world and have pioneered many of the securities industry’s innovations.

We offer more than jobs — we offer real careers and long-term professional development. We invest in our employees so they can achieve their professional goals. We encourage our people to dive in, roll up their sleeves and take on the many opportunities bound to come their way.