Key Account Sales Leader

Novartis Pharma Schweiz; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Novartis Pharma Schweiz in Hong Kong seeks a Senior Key Account Manager to lead sales, promotion and development within designated accounts, driving commercial goals through strategic planning and deep customer partnerships.

You will map stakeholders, build comprehensive account plans, negotiate contracts, organize customer events, and collaborate with marketing and medical teams. The role requires timely CRM updates and actions that support long-term growth and patient access.

Responsibilities

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Distribution of marketing samples (where applicable)

Job description

Novartis Pharma Schweiz in Hong Kong seeks a Senior Key Account Manager to lead sales, promotion and development within designated accounts, driving commercial goals through strategic planning and deep customer partnerships.

You will map stakeholders, build comprehensive account plans, negotiate contracts, organize customer events, and collaborate with marketing and medical teams. The role requires timely CRM updates and actions that support long-term growth and patient access.