Key Account Manager

ECU Worldwide; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

ECU Worldwide Hong Kong is seeking a local Key Account Manager to deepen relationships with major local clients, explore incremental business, and ensure RFQ/RFI compliance with local strategies. You will partner with local sales, analyze customer demands and market information, manage local databases, and drive new business while coordinating with product and pricing teams.

A Bachelor's degree and 3-5 years in key account management or local sales, preferably in logistics or services, with

Qualifications

• Bachelor’s degree in global logistics, Marketing, International Trade or related majors.
• 3-5 years of key account management or local sales experience; local market knowledge preferred.
• Familiar with local market operation rules and customer development modes.
• Proficient in oral and written English for business communication; report drafting and data analysis.
• Strong customer sensitivity, negotiation ability, and teamwork; able to handle sales pressure.

Responsibilities

• Develop and maintain long-term partnerships with local key account stakeholders to enhance customer loyalty and continuous cooperation.
• Collect and analyze local customer demands and market information, providing insights for product and service optimization.
• Maintain accurate and updated local customer database, and convert new local customer resources from inactive accounts and local channels.
• Collaborate with the local sales team to operate local key accounts, deliver account plans, and achieve sales and profit targets.
• Solve daily account operational issues, identify and mitigate business risks to guarantee stable account performance.
• Prepare account proposals, visit reports and local business analysis reports, and support annual budget preparation.
• Coordinate with product and pricing teams to launch localized products and drive new business initiatives via on-site visits.
• Align with global KAM and tender teams on standardized account management and local tender project coordination.
• Proactive in mining incremental business from existing customers, with rigorous work attitude and high responsibility.

Skills

Key account management

Local sales

Business development

Market analysis

Customer negotiation

Cross-department coordination

English communication

Office software

Education

Bachelor’s degree in logistics/marketing/international trade

Tools

Office software

Job description

Responsible to maintain stable key account relationships, explore incremental business opportunities, and conduct local customer and competitor analysis to drive sustainable local business growth. Act as the primary local contact for key accounts and ensure all RFQ/RFI activities comply with local business strategies.

Key Responsibilities

• Develop and maintain long-term partnerships with local key account stakeholders to enhance customer loyalty and continuous cooperation.
• Collect and analyze local customer demands and market information, providing insights for product and service optimization.
• Maintain accurate and updated local customer database, and continuously explore and convert new local customer resources from inactive accounts and local market channels.
• Collaborate closely with the local sales team to operate local key accounts, deliver targeted account plans, and ensure full achievement of sales and profit targets.
• Solve daily account operational issues, identify and mitigate business risks to guarantee stable account performance.
• Prepare account proposals, visit reports and local business analysis reports, and support annual budget preparation for local key account targets.
• Cooperate with product and pricing teams to launch localized products and new business lines, and drive new business initiatives via regular on-site customer visits.
• Align with global KAM and tender teams on standardized account management and local tender project coordination.
• Bachelor’s degree or above in global logistics, Marketing, International Trade or related majors.
• 3-5 years of key account management or local sales experience, with mature local customer resource accumulation is preferred; experience in logistics, trade or service industry is a plus.
• Familiar with local market operation rules and customer development modes; capable of independent customer negotiation, business development and project landing; possess basic market analysis and data sorting capabilities.
• Proficient in oral and written English for daily business communication and document preparation; skilled in Office software for report making and data analysis.
• Possess strong customer sensitivity, business negotiation ability and problem-solving skills; target-driven, able to withstand sales pressure; good teamwork awareness and cross-department coordination ability.

Proactive in work, good at mining incremental business from existing customers, with rigorous work attitude and high responsibility for account performance