客户业务经理

Apex Hub Fulfillment; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Apex Hub Fulfillment is seeking a client-focused professional to manage communications with overseas clients, identify needs, and present tailored solutions.

The role covers order lifecycles, quotations, invoices, and proactive account management to maintain strong client relations and drive growth.

Qualifications

• Bachelor's degree; dropshipping/cross-border e-commerce or logistics preferred.
• Good English communication skills for independent overseas liaison.
• Strong client communication, demand discovery and negotiation abilities.
• Experience operating overseas social platforms and customer development.

Responsibilities

• Manage customer community operations and daily client communication, including inquiries and after-sales support.
• Identify client needs, tailor cooperation solutions based on budget and decision process.
• Present product/service advantages, quotations, delivery lead times, and procedures to build trust.
• Oversee quotations, invoices, and orders; track lifecycle from inquiry to fulfillment in Mabang.
• Daily account management via corporate email; respond promptly and nurture client relationships.
• Follow up on potential clients through online channels to expand the client base.
• Develop domestic and overseas clients through WhatsApp, Facebook, LinkedIn and email.

Skills

Client communication

English proficiency

Negotiation skills

Teamwork

Overseas lead generation

Education

Bachelor's degree

Tools

Mabang system

Job description

• Manage customer community operations and daily client communication. Respond promptly and properly to pre-sales inquiries, in-sales follow-up, after-sales support and various customer issues to ensure smooth communication.
• Maintain in-depth communication with overseas clients, accurately identify their actual needs, fully understand their procurement budget, purchasing cycle and decision-making process, and customize tailored cooperation solutions based on client conditions.
• Provide professional introductions to the company’s products and services, clearly communicate core product advantages, quotation, delivery lead time, cooperation procedures and other key information to build client trust.
• Master the full workflow of quotations, invoices and orders, and be proficient in the Mabang system. Track the entire order lifecycle from inquiry and order placement to fulfillment and delivery, monitor order progress, and resolve process issues in a timely manner.
• Conduct daily account management for clients via corporate email, reply to client messages promptly, proactively follow up on client needs, and ensure customer retention and relationship maintenance.
• Continuously follow up with potential clients, maintain regular customer relations, drive inquiry conversion to close deals, explore long-term cooperation opportunities, and build a stable customer partnership system.
• Proactively develop potential domestic and overseas clients through multiple online channels including WhatsApp, Facebook, LinkedIn and corporate email, continuously expand customer resources and grow the company’s client pool.

Job Requirements

• Bachelor’s degree or above. Candidates with prior experience in dropshipping, cross-border e-commerce or logistics industries are preferred; familiarity with foreign trade order follow-up and basic order fulfillment processes is required.
• Good English communication skills. Oral and written English proficiency must meet daily work requirements for independent English communication, email correspondence and business liaison with overseas customers.
• Strong skills in client communication, demand discovery and negotiation. Meticulous, proactive, responsible at work with solid execution, stress resistance and teamwork awareness.
• Skilled in operating overseas social platforms. Candidates with experience in overseas customer development, community management and client follow-up are preferred.