IT Systems & AI Change Lead

NexusSearch International Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

NexusSearch International Limited is seeking an IT Manager in Hong Kong to lead end-to-end IT helpdesk operations. The successful candidate will oversee project change management and implement digital improvements aimed at optimizing service efficiency. Requirements include a Bachelor’s degree in IT, 5+ years in IT operations (preferably in manufacturing or retail), practical skills in network and cybersecurity, and a strong interest in AI. English fluency is required; Cantonese and Mandarin are advantages.

Qualifications

• 5+ years of IT operations experience, preferably in manufacturing or retail.
• Fluent in English; Cantonese and Mandarin are a plus.
• Strong interest in AI and digital transformation.

Responsibilities

• Manage end-to-end IT helpdesk operations and oversee IT project change management.
• Handle daily IT helpdesk operations and resolve hardware/software issues.
• Train staff on IT systems and support efficient adoption.

Skills

IT operations experience

Project management

Problem-solving

Communication skills

Knowledge in AI

Education

Bachelor's degree in IT or related field

Tools

ERP

Cloud services

Cybersecurity tools

Job description

NexusSearch International Limited is seeking an IT Manager in Hong Kong to lead end-to-end IT helpdesk operations. The successful candidate will oversee project change management and implement digital improvements aimed at optimizing service efficiency. Requirements include a Bachelor’s degree in IT, 5+ years in IT operations (preferably in manufacturing or retail), practical skills in network and cybersecurity, and a strong interest in AI. English fluency is required; Cantonese and Mandarin are advantages.